{"id":3041819,"url":"https://alion.io/job/yai-medical-receptionist","title":"Medical Receptionist","company":{"id":1909123,"name":"YAI","domain":"yai.org","url":"https://alion.io/company/yai-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":161,"ghost_share":0.54,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queens, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-21T22:58:56Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-06T04:43:30Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"If you are a current YAI employee, please click this link to apply through your Workday account.\nKey/Essential Functions & Responsibilities\nMaintains front desk/reception area, keeping it neat and free of clutter and ensuring all the necessary supplies such as pens, forms, and paper are accessible. \nGreets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service. \nManages a busy waiting room, ensuring all patients are appropriately checked in, assisting with patient flow and addressing or escalating patient and family concerns or questions, as needed.\nFor PHC assignments, collects intake and/or other patient documentation for nursing review and updates registration information in Electronic Medical Record (EMR).\nConducts patient insurance eligibility checks at time of appointment to ensure coverage is available/active. \nCollects copayments and/or other payments for service from patients, if applicable. \nSchedules appointments and follow-up appointments for patients in person or by phone.\nContacts patients and/or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments.\nAssists Practice Administrator with reviewing daily schedules and contacts patients to schedule appointments in available openings to maximize productivity by filling schedules. \nAssists with coordination of transportation for patients by making requests to schedule pick-ups and/or drop-offs with transportation services (e.g. Access-A-Ride, ride-share services, etc.) and may dispense MetroCards to eligible patients for authorized amounts, in accordance with applicable processes and procedures. \nParticipates in quality improvement activities and escalates quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor. \nMonitors and responds to emails in a timely manner to answer inquiries from clinic staff or other support departments (e.g. Billing Department), obtain or provide information or receive assignments from supervisor. \nComplies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).\nPerforms all other duties, as assigned.\nFor assignments to Article 16 Clinic, Medical Receptionists will also perform the following duties:\nAnswers and screens telephone calls on a multi-line system in a timely and professional manner, handling inquiries, referrals, taking detailed messages and/or directing calls to appropriate parties. \nReceives letters, packages and other mail, sorting and distributing to appropriate staff or departments. \nRegisters new patients and processes new service requests in EMR. \nMinimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)\nHigh School diploma or its educational equivalent; and\nSix (6) months experience working as a receptionist or performing receptionist and/or clerical duties in an office, clinic or similar work environment; or\nSatisfactory combination of education, experience and/or training.\nAbility and willingness to travel to and/or provide coverage at other clinic location(s) across New York City, as scheduled or requested.\nBasic knowledge of Microsoft Office, specifically Word and Outlook and ability to learn electronic systems (e.g. Workday, Practice Management or similar databases etc.).\nExcellent interpersonal skills, including the ability to effectively communicate with patients, circles of support and clinic staff at varying levels.\nStrong customer service skills and professional manner.\nDemonstrated time-management skills, including the ability to switch between and plan, organize and prioritize tasks.\nBasic problem-solving skills and good judgment.\nAbility to meet essential physical demands of position including: using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms.\nPreferred Qualification Requirements (desired requirements beyond MQRs above)\nPrior clerical or receptionist experience in a healthcare facility.\nExperience with individuals with intellectual and developmental disabilities (I/DD).\nVerbal and/or written fluency in a second language preferred, Spanish highly preferred.\nSchedule:\nTues: 9 am - 4 pm\nWeds: 9 am - 3 pm\nFriday: 9 am - 3 pm\nSat: 9 am - 2 pm\nPay rate: $17.00 per hour\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. 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