{"id":2069674,"url":"https://alion.io/job/yardley-inserts-customer-service-representative","title":"Customer Service Representative","company":{"id":2442868,"name":"Yardley Inserts","domain":"yardleyinserts.com","url":"https://alion.io/company/yardleyinserts","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T11:58:06Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T02:07:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Service Representative\nLocation: 1 Dixon Square, Chestertown, MD 21620\nWork Hours: 8am - 5pm, Monday - Friday\nPay Range: $18.00 - $21.00/hourly\nMake the Right Connection-Build Your Career with Dixon!\nAre you a people person who loves solving problems and creating positive experiences? Join The Dixon Group as aCustomer Service Representative! In this role, you’ll be the voice of Dixon-helping customers find solutions, placing orders, and ensuring every interaction reflects our commitment to quality and care. We’re looking for a motivated, detail-oriented individual who enjoys teamwork, takes initiative, and thrives in a fast-paced environment. Whether you’re a recent graduate or looking to grow your career in customer service, we’ll provide the tools and training you need to succeed.\nAt The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.\nWhat You'll Do:\nSupport both internal and external customers with professionalism and care \nRespond to customer inquiries via phone and email \nProcess orders accurately and efficiently \nHandle invoicing and accounts receivable functions \nTroubleshoot and resolve product or service concerns \nCollaborate with team members on special projects and continuous improvements \nWhat We're Looking For:\nAssociate’s or Bachelor’s degree in a related field of study \n2-3 years of experience in customer service or administrative support preferred, but not required \nStrong communication and problem-solving skills \nAttention to detail and ability to stay organized in a fast-paced setting \nA positive, team-oriented attitude \nWhat We Offer:\nMedical, dental, and vision insurance for you and your family \nCompetitive salary \nBonus programs \n401K retirement plan \nTraining opportunities \nTuition reimbursement \nPaid vacation, PTO, and holidays \nGym reimbursements, and more! \nWho We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.\nJoin us and be a part of a team that values your contributions and supports your goals!\nWe do not provide sponsorships to work in the United States.\nThe Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.\nThe Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)","description_format":"text","description_chars":3505,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-08T05:55:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-09T06:01:00Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/yardley-inserts-customer-service-representative","json_url":"https://alion.io/job/yardley-inserts-customer-service-representative.json","meta":{"generated_at":"2026-10-10T02:30:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4685,"day_limit":5000,"remaining_today":315,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2442868},"rest":"https://alion.io/mcp/rest/get_company?id=2442868"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyardley-inserts-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyardley-inserts-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyardley-inserts-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yardley-inserts-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyardley-inserts-customer-service-representative"}]}