{"id":3966811,"url":"https://alion.io/job/yarra-trams-team-manager-drivers","title":"Team Manager, Drivers","company":{"id":1871064,"name":"Yarra Trams","domain":"yarratrams.com.au","url":"https://alion.io/company/yarratrams","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T00:00:00Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T20:40:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our Purpose\nAt Yarra Trams, we’re not just moving people - we’re moving Melbourne. Your journey is our passion, and it drives everything we do. From the tracks to the teams behind them, we’re committed to delivering world-class service - and it all starts with passionate people like you.\nWe’re looking to expand our operational front line leadership teams for our Driver Cohort and are looking to recruit several new Team Managers across our network. This position is a great opportunity for an experienced people leader to join, make a positive impact on the performance of our drivers. This role is critical in transforming the way we manage our people and will involve the management of a team of Drivers from our depot's - Camberwell, Kew, Glen Huntly, Malvern, Essendon, Brunswick, Southbank & Preston.\n\nAbout the role:\nReporting into one of our Manager, Lines situated in our Depots across Melbourne, this role will:\nEmbedding a customer service culture where all direct reports think like a passenger;\nMonitoring, analysing and acting on customer related incidents;\nBuilding and maintaining an effective manager-employee relationship at scale;\nFostering a zero-harm culture with safety at front of mind for all employees;\nProviding ongoing coaching, feedback and support to the drivers;\nAbout You:\nThis role will suit someone with people management experience, ideally in a front line, operational environment, who can also bring:\nExperience of influencing behaviour and delivering through others;\nAn understanding of the principles of continuous improvement;\nKnowledge and understanding of Workcover procedures and legislation;\nA strong ability to effectively manage, coach, develop and motivate staff;\nStrong investigative, auditing and report writing skills;\nA current Victorian Driver's licence.\nAbout our Recruitment Process:\nAfter your initial application, here’s what to expect:\nReview: We review and shortlist applications as they arrive, and we may progress strong candidates before the campaign closes. While most applications are assessed after the closing date, early applicants who closely match the role requirements may be contacted sooner. Every application is reviewed first by our Talent Acquisition team and then by the relevant Hiring Manager to ensure a consistent and thorough evaluation.\nInterview: Our interviews are the best way for us to get to know you and determine your fit for the role through questions focused on your behaviours, skills and experiences. Our preference is to meet you face to face but we’re also happy to accommodate virtual interviews to suit your circumstances\nBackground & pre-employment checks: If you’re the preferred candidate we’ll ask you to go through a series of background checks, including references, working rights, drug & alcohol and medical checks which are standard for all positions within Yarra Trams\nOffer: Once we’ve had conversations around salary and notice periods, your offer will be extended to you via a secure online platform for your review and acceptance. We’ll then also be in touch with you as you go through Onboarding and your commencement\nWhy Yarra Trams?\nWe’re proud to be part of Melbourne’s heartbeat. At Yarra Trams, you’ll find a supportive team, meaningful work, and opportunities to grow your career while making a difference in the lives of thousands of passengers every day.\nAs the operator of the world's largest tram network and an iconic part of Melbourne's transport system, Yarra Journey Makers is dedicated to serving communities by ensuring safe and reliable travel every day. Join a team focused on helping people and delivering better tram journeys to keep Melbourne moving forward.\nAdditionally, you will receive:\nA Free travel pass for Victoria’s Public Transport Network\nCompetitive salary and great conditions\nCareer growth opportunities\nWorkplace flexibility\nAccess to our Employee Assistance Program (EAP)\nAccess to our Paid Parental leave policies\nYarra Trams is an equal opportunity employer. We celebrate diversity and are committed to creating a workplace that is inclusive and encourage applications from all sectors of the community.\nInterested? 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