{"id":3826864,"url":"https://alion.io/job/yash-technologies-servicenow-itsm-consultant","title":"ServiceNow ITSM Consultant","company":{"id":9158,"name":"Yash Technologies","domain":"yash.com","url":"https://alion.io/company/yash-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-05T18:35:25Z","employer_posted_date":null,"last_verified_at":"2026-11-05T18:35:25Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Role Summary:\n\nWe are seeking a hands-on ServiceNow ITSM Developer with 4-6+ years of experience in ServiceNow ITSM, Service Catalog, Flow Designer, integrations, and orchestration. The role focuses on scalable automation and platform enhancements.\n\nKey Responsibilities:\nService Catalog & PortalDevelop and maintain catalog items, record producers, and order guides\nBuild Flow Designer-based catalog workflows\nSupport ITSM processes (Incident, Request, Change, Problem)\nDesign, develop, and improve ITSM solutions that enhance operational efficiency and drive self-service adoption\n\nFlow Designer & AutomationDevelop Flows, Subflows, and reusable Actions\nMigrate legacy workflows to Flow Designer\nAutomate cross-system processes\n\nIntegrations & Orchestration (Core Focus)Build and support REST/SOAP integrations\nUse Integration Hub and custom spokes/actions\nImplement end-to-end orchestration (provisioning, access, infra ops)\nConfigure and troubleshoot MID Servers\nEnsure secure, reliable system communication\nBasic-to-intermediate PowerShell knowledge\n\nKnowledge ManagementManage knowledge bases and articles\nConfigure approval and publishing workflows\n\nPlatform Development & SupportDevelop using Business Rules, Script Includes, and Client Scripts\nResolve issues across catalog, flows, and integrations\nSupport upgrades and platform enhancements\n\nMust-Have Skills:\nHands-on experience in:Service Catalog development\nFlow Designer (Flows, Subflows, Actions)\nREST/SOAP integrations\n\nPractical exposure to:MID Server setup and troubleshooting\nOrchestration use cases\n\nWorking knowledge of:JavaScript and Glide APIs\nServiceNow scripting framework\nPowerShell\nService Portal customization\n\nGood to Have:\nExperience with Integration Hub, CMDB / Discovery, Knowledge Management\nCertifications: CSA (preferred), CAD (optional)\nSkills\nFlow Designer, ITSM, 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