{"id":4197729,"url":"https://alion.io/job/yassir-back-office-ticketing-agent","title":"Back Office Ticketing Agent","company":{"id":57675,"name":"Yassir","domain":"yassir.com","url":"https://alion.io/company/yassir","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":91,"ghost_share":0.121,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":249,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Algiers, Algeria"],"countries":["DZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":false}],"status":"live","first_seen_at":"2026-02-18T16:05:57Z","employer_posted_date":"2026-02-18","last_verified_at":"2026-11-12T21:02:16Z","board_verified":true,"closed_at":null,"days_open":267,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":267},"description":"Yassir est la super application leader dans le domaine des services à la demande, opérant de manière prédominante dans la région du Maghreb. Yassir a pour mission de révolutionner la manière dont les services quotidiens sont accessibles.\nActuellement implantée dans plus de 45 villes à travers plusieurs pays tels que l'Algérie, le Maroc, la Tunisie et le Sénégal, notre présence s'étend aussi sur d'autres pays tels que la France et l'Afrique sub-saharienne.\nFortement soutenue par des investisseurs de renommée mondiale tels que BOND et Y Combinator, pionniers d'entreprises telles qu'Airbnb, Stripe, Dropbox, et Doordash, Yassir a réussi à faire de nombreuses levées de fonds équivalentes à presque 200 millions $.\nAu-delà de la simple prestation de services, notre vision est de créer un marché dynamique visant à satisfaire les besoins de nos utilisateurs tout en insufflant des valeurs sociales fondamentales.\nRôle\nLe rôle principal Back-Office Ticketing Agent est d’assurer le traitement, le suivi et la conformité administrative, opérationnelle et technique des dossiers de réservation, tout en garantissant la fluidité des opérations internes et la satisfaction client dans un environnement digital\nResponsabilités principales\nTraitement des réservations (aériennes, hôtelières, packages, services annexes)\nSuivi des dossiers clients avant, pendant et après le voyage\nGestion des émissions, réémissions, annulations et remboursements\nVérification de la conformité des dossiers (documents, paiements, conditions tarifaires)\nUtilisation quotidienne du GDS (Amadeus ou équivalent)\nContrôle des PNR, files d’attente (queues) et règles tarifaires\nMise à jour des tableaux de suivi (ventes, réservations, incidents)\nContribution au reporting hebdomadaires et mensuels\nQualifications Requises\nDiplôme en tourisme, en gestion ou dans un domaine connexe est un plus.\nMinimum deux (02) années d'expérience en réservation de billets, en support client.\nExcellentes compétences en communication verbale et écrite.\nCapacité à utiliser des systèmes de réservation et des outils informatiques.\nAttentionner aux détails et capacité à gérer plusieurs tâches simultanément.\nCompétences en résolution de problèmes et capacité à travailler sous pression.\nConnaissance des politiques et des procédures de l'industrie du voyage.\nCompétences souhaités\nExpérience avec des systèmes de réservation comme Amadeus.\nCompétences en langues étrangères.\nFamiliarité avec les pratiques et les tendances de l'industrie du voyage.","description_format":"text","description_chars":2505,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Online Groceries","Ride Hailing","Consumer Internet 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