{"id":2920659,"url":"https://alion.io/job/yassir-courier-operations-coodinator","title":"Courier Operations Coodinator","company":{"id":57675,"name":"Yassir","domain":"yassir.com","url":"https://alion.io/company/yassir","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":87,"open_postings":101,"ghost_share":0.139,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":263,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa","Pretoria, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":27000,"period":"year","method":"role_country_seniority_unknown","sample_n":77},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-10-12T08:18:57Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-24T10:40:45Z","board_verified":false,"closed_at":"2026-10-24T10:40:45Z","days_open":12,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":11},"description":"We’re seeking a hands-on Courier Operations Coordinator to own the end-to-end lifecycle of our courier fleet and partner network. You will design and optimise processes, recruit and coach drivers, manage external delivery partners, and partner cross-functionally to hit key performance targets-ensuring we consistently exceed customer expectations for speed, accuracy, and service.\nKey Responsibilities\nNetwork Management: Recruit, onboard, and retain a high-performing courier team across Johannesburg and surrounds.\nDevelop and maintain courier schedules, balancing supply and demand peaks.\nFleet Partner Management: Identify, contract, and manage third-party delivery partners and gig-economy fleets. Define and monitor SLAs, performance metrics, and compliance requirements. Foster strong relationships through regular business reviews and incentive alignments.\nPerformance & Quality: Track and analyze delivery KPIs (on-time rate, order accuracy, customer NPS). Implement continuous improvement initiatives to drive efficiency and reduce cost per delivery.\nOperations Excellence: Collaborate with Tech and Product teams to refine our product. Establish standard operating procedures (SOPs) for pick-up, hand-offs, incident management, and partner escalations.\nCross-Functional Collaboration: Work closely with Customer Support to resolve escalations.\nSafety & Compliance: Enforce road-safety guidelines, insurance requirements, and local regulatory standards for both in-house and partner fleets. Lead regular fleet and equipment audits.\nQualifications\n3+ years of operations or logistics management experience, preferably in last-mile delivery, courier services, or fleet partner management.\nProven ability to scale a distributed, dynamic workforce and external partner network.\nStrong analytical skills with a data-driven mindset (familiarity with SQL, Excel).\nExceptional leadership and communication skills-capable of coaching teams, managing vendor relationships, and presenting to senior stakeholders.\nComfortable working in a fast-paced startup environment, juggling multiple priorities.","description_format":"text","description_chars":2099,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Online Groceries","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-20T11:54:09Z"},{"event":"close","at":"2026-10-24T10:40:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/yassir-courier-operations-coodinator","json_url":"https://alion.io/job/yassir-courier-operations-coodinator.json","meta":{"generated_at":"2026-10-24T23:31:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57675},"rest":"https://alion.io/mcp/rest/get_company?id=57675"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyassir-courier-operations-coodinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyassir-courier-operations-coodinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyassir-courier-operations-coodinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yassir-courier-operations-coodinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyassir-courier-operations-coodinator"}]}