{"id":3578892,"url":"https://alion.io/job/yellowdoor-hotels-customer-service-representative","title":"Customer Service Representative","company":{"id":4484096,"name":"YellowDoor Hotels","domain":"yellowdoorhotels.com","url":"https://alion.io/company/yellowdoor-hotels","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-08T00:00:00Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"Work Arrangement: On-site in Wuse 2; rotating shifts, including evenings and weekends.\n Compensation: ₦100,000\n Job Overview\n At The Living Room, YellowDoor Hotels’ fine-dining restaurant in Wuse 2, you’ll help guests feel looked after from their first enquiry through their next visit. You’ll be the main contact by phone and online, working with the restaurant team to deliver attentive, accurate service.\n Responsibilities\n Respond to guest enquiries across phone, WhatsApp, social media, and email.\n Manage reservations, preferences, special requests, and guest records accurately.\n Resolve routine complaints and escalate refunds or serious concerns promptly.\n Follow up before and after visits to support repeat bookings.\n Share guest requests and feedback with the restaurant team.\n Assist guests on-site when needed.\n Requirements\n 2-4 years of experience\n Guest communication\n Reservation accuracy\n Complaint resolution and escalation\n Guest follow-through\n Measurable guest-service impact\n Phone, WhatsApp, and social-channel guest support\n Reservation and guest-record management\n Booking and special-request accuracy\n Complaint resolution and escalation procedures\n Guest follow-up and cross-team handovers\n Tracking guest response and satisfaction outcomes\n Preferred Qualifications\n Fine-dining or luxury hospitality experience\n What the Role Offers\n A fast-moving, professional but warm team with high service standards. You’ll report to the Floor Supervisor, support colleagues with clear guest information, and be accountable for follow-through.\n How to apply: apply","description_format":"text","description_chars":1583,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-01T00:38:30Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.701,"p_room":0.55,"age_days":25,"expected_fill_days":24,"reasons":["seen:25","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/yellowdoor-hotels-customer-service-representative","json_url":"https://alion.io/job/yellowdoor-hotels-customer-service-representative.json","meta":{"generated_at":"2026-11-02T20:29:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28701,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4484096},"rest":"https://alion.io/mcp/rest/get_company?id=4484096"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyellowdoor-hotels-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyellowdoor-hotels-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyellowdoor-hotels-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yellowdoor-hotels-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyellowdoor-hotels-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3578892}},{"tool":"search_jobs","arguments":{"company":"yellowdoorhotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3578892},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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