{"id":2560017,"url":"https://alion.io/job/yellowstone-local-after-hours-customer-service-representative","title":"After-Hours Customer Service Representative","company":{"id":684517,"name":"Yellowstone Local","domain":"yellowstonelocal.com","url":"https://alion.io/company/yellowstonelocal","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":39,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":6,"max":8,"currency":"USD","period":"hour","gross":null,"usd_annual":16000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-02-07T19:00:14Z","employer_posted_date":"2025-02-07","last_verified_at":"2026-10-30T15:33:29Z","board_verified":true,"closed_at":null,"days_open":629,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":628},"description":"Yellowstone Local is a staffing and recruiting agency dedicated to supporting the skilled trades industry. We connect high-performing talent with growing home service companies across the U.S. Our clients, leaders in HVAC, plumbing, electrical services, and beyond, depend on skilled professionals to help drive their business growth. At Yellowstone Local, we take pride in matching the right people with the right opportunities, ensuring long-term success for both our clients and candidates.\nPosition Overview\nWe’re hiring a Remote After-Hours Customer Service Representative to ensure no inbound lead, emergency call, or service request goes unanswered.\n\nYou’ll be the first point of contact for customers reaching out during evenings and weekends.\n\nYour mission: respond fast (target: under 2 minutes), schedule accurately, and convert inquiries into booked service appointments.\n\nThis role is ideal for someone calm under pressure, detail-oriented, and confident, juggling phone calls, SMS, web chat, and CRM systems simultaneously.\n\nYou’ll play a direct role in protecting revenue, improving customer experience, and helping a growing home services company win more jobs.\n\nKey Responsibilities\nInbound Response (Primary)\nAnswer after-hours inbound calls with professionalism and urgency.\n\nRespond quickly to inbound texts, live web chats, and online lead submissions.\n\nMonitor third-party lead platforms such as Angi’s and other home services sources.\n\nTriage emergency service requests and capture complete, accurate job details.\n\nEnsure no lead is left without a timely response.\n\nScheduling & Customer Experience\nSchedule service appointments accurately using ServiceTitan (or similar CRM).\n\nConfirm customer details, service concerns, and availability.\n\nSet clear expectations without overpromising services or timelines.\n\nDeliver a strong customer experience that builds trust and confidence.\n\nFollow-Up & Lead Conversion (Secondary)\nExecute structured follow-up on missed calls and unresponsive leads.\n\nPerform same-day and multi-day follow-up without overwhelming prospects.\n\nMake outbound calls and send SMS messages during slower periods to re-engage open opportunities.\n\nSupport outbound campaigns to book maintenance visits and pending estimates.\n\nTracking & Documentation\nDocument all interactions clearly inside ServiceTitan (notes, tags, outcomes).\n\nMaintain accurate lead disposition and booking data.\n\nEnsure clean, organized handoffs to daytime team members when needed.\n\nPerformance Expectations\nMaintain speed-to-lead response times within 2 minutes for new inquiries.\n\nConsistently convert inbound leads into booked service appointments.\n\nFollow structured follow-up cadences with full compliance.\n\nDeliver accurate scheduling and high-quality customer interactions.\n\nWhy Work With Yellowstone Local:\n100% remote work setup with flexibility based on client needs\n\nBe part of a growing team that supports top-tier brands in the skilled trades\n\nReceive dedicated training and support from both Yellowstone Local and the client\n\nUnlock long-term growth opportunities and stability based on your performance\n\nWhat’s in it for you\nCompetitive hourly pay: $6-$8 per hour, based on experience (especially ServiceTitan and home services background).\n\nApproximately 45 hours per week, with flexibility based on call volume and seasonality.\n\nPrimary target shifts: 1:00 pm-9:00 pm or 2:00 pm-10:00 pm (local time ).\n\nRequired weekend coverage (rotating or set schedule based on business needs).\n\nLight average nightly call volume (often under 15 calls), with opportunity to focus on follow-up and outbound conversion during slower periods.\n\nDirect impact on company growth, revenue protection, and customer satisfaction.\n\nWork in a fast-paced home services environment supporting HVAC, plumbing, and electrical operations.\n\nLong-term stability with performance-based growth opportunities.\n\nRequirements\nWhat We're Looking For\nPrior Customer Service Representative experience in home services (HVAC, plumbing, or electrical preferred).\n\nStrong English communication skills-both spoken and written.\n\nAbility to work independently during after-hours shifts.\n\nProven multitasking skills across phone, SMS, chat, and CRM platforms.\n\nHigh attention to detail with strong documentation habits.\n\nReliable high-speed internet connection and quiet remote workspace.\n\nConsistent availability for evening and weekend shifts.\n\nPreferred: Hands-on experience with ServiceTitan or similar scheduling/dispatch CRM software.\n\nPreferred: Experience handling inbound leads from Angi’s, web chat systems, and SMS platforms.\n\nHiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.\nYellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.","description_format":"text","description_chars":5035,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T20:20:59Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.069,"p_room":0.28,"age_days":629,"expected_fill_days":30,"reasons":["conf:3","agency","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":16000,"is_top_pay":false},"html_url":"https://alion.io/job/yellowstone-local-after-hours-customer-service-representative","json_url":"https://alion.io/job/yellowstone-local-after-hours-customer-service-representative.json","meta":{"generated_at":"2026-10-30T16:52:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684517},"rest":"https://alion.io/mcp/rest/get_company?id=684517"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyellowstone-local-after-hours-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyellowstone-local-after-hours-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyellowstone-local-after-hours-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yellowstone-local-after-hours-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyellowstone-local-after-hours-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2560017}},{"tool":"search_jobs","arguments":{"company":"yellowstonelocal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2560017},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}