{"id":2559999,"url":"https://alion.io/job/yellowstone-local-client-success-associate","title":"Client Success Associate","company":{"id":684517,"name":"Yellowstone Local","domain":"yellowstonelocal.com","url":"https://alion.io/company/yellowstonelocal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":1280,"max":null,"currency":"USD","period":"month","gross":null,"usd_annual":15360},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-03-12T19:20:37Z","employer_posted_date":"2026-03-12","last_verified_at":"2026-10-15T03:57:38Z","board_verified":true,"closed_at":null,"days_open":216,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":216},"description":"Most “customer support” jobs are reactive.\nThis isn’t that.\nThis role is for someone who keeps things from slipping, keeps clients informed, and keeps execution moving. You are the operational backbone behind the client relationship.\nOur Client Success Managers lead strategy and outcomes with business owners. Your job is to make sure the plan actually gets executed.\nIf you like structure, follow-through, and making sure nothing falls through the cracks, you’ll do well here. If you struggle with organization, documentation, or fast communication, this role will feel overwhelming.\nAbout Yellowstone Local\nYellowstone Local is the recruiting partner for skilled trade companies. We help HVAC, plumbing, electrical, and other blue-collar businesses hire better people with systems that work.\nWe are not a staffing agency, and we do not charge big placement fees. We run the full recruiting engine for our clients, then hold the line on process so hires actually happen.\nWe’re profitable, cash-flow positive, and built to scale. Fully remote team. High accountability. Low drama.\nWhy this role exists\nOur clients rely on consistent execution. Recruiting campaigns, candidate pipelines, interview coordination, and hiring processes all depend on operational follow-through.\nWithout that follow-through, even the best strategy fails.\nThe Client Success Associate exists to keep the operational side of client success running smoothly. You support the Client Success Manager by managing communication, documentation, follow-ups, and internal coordination so the client experience stays organized and responsive.\nYou are not responsible for owning the client relationship or leading the strategy. You are responsible for making sure execution stays tight, and the CSM has the information, follow-ups, and operational support they need to drive results.\nWhat we value in a CSA here\nWe hire for a few core “quotients.” You do not need to be perfect in all of them, but you must come in strong and be able to learn fast.\nOperational Discipline\n You lead. You do not poll clients for preferences when you already know best practice. You recommend what they need, explain tradeoffs, and hold the line. Trust is earned through competence, then used to drive outcomes.\n\nResponsiveness and Communication Clarity\nYou respond quickly, communicate clearly, and ensure clients always know what’s happening. When issues arise, you escalate them early so they can be resolved quickly.\n\nTechnology Competence\n Our work runs through tools like Slack, HubSpot, Google Workspace, recruiting platforms, and AI tools. You are comfortable navigating systems, maintaining clean data, and documenting work accurately.\n\nCoordination and Follow-through\nYou work closely with your Client Success Manager and coordinate across recruiting, sales, and support teams to keep work moving. You ensure action items are completed, deadlines are met, and internal teams stay aligned.\n\nWhat you’ll do\nClient Communication and Support\n Act as an operational point of contact for client communication alongside the CSM. Respond to client inquiries through async channels and maintain clear, professional communication that reflects Yellowstone Local standards.\n\nClient Onboarding Support\n Assist with onboarding logistics by gathering required documentation, preparing systems, and coordinating with internal teams to ensure new clients are properly set up and supported.\n\nOperational Execution and Follow-ups\n Track deliverables, manage follow-ups, and ensure commitments made during client calls are completed. Maintain organized documentation of communications and account activity.\n\nData management and reporting\n Maintain accurate client records in HubSpot, track engagement data, and support the preparation of reports that help the CSM monitor client performance and outcomes.\n\nInternal coordination\n Work across recruiting and support teams to ensure client-related tasks are completed on time and properly documented.\n\nClient health monitoring\n Track engagement signals, timelines, and operational performance indicators. Surface potential risks or concerns early so the CSM can intervene when necessary.\n\nRetention and expansion support\n Assist the CSM by identifying potential opportunities for additional services and preparing supporting documentation or insights for retention and growth discussions.\n\nWho this is for\nThis role fits someone who is:\nHighly organized and detail-oriented\n\nStrong in written communication\n\nReliable with follow-through and task management\n\nComfortable working in fast-moving, asynchronous environments\n\nCollaborative and coachable\n\nMotivated by helping teams execute effectively\n\nThis role is not for someone who prefers loosely structured work or struggles with organization, documentation, or deadlines.\nCompensation and Benefits\nCompensation\n$1,280 USD per month starting pay\nPerformance review after 90 days with compensation adjustment based on performance.\n\nBenefits\nFlexible PTO after 90 days\n\nFully remote work from anywhere in the Philippines\n\nLong-term stability. The company is profitable with consistent growth.\n\nOpportunity for promotion and career advancement\n\nPaid via direct deposit with no platform transfer fees\n\nHow to apply\nApply, complete a short screening, and then interview with leadership. We move fast when it’s a fit.\nRequirements\nMust-have\n1-2 years in customer support, client success, account coordination, or operations roles\n\nStrong written communication skills (you will communicate heavily through Slack and email)\n\nStrong organizational and task management skills\n\nExperience using CRM or SaaS tools such as HubSpot, Salesforce, or similar\n\nAbility to manage multiple tasks and follow-ups across several clients simultaneously\n\nStrongly preferred\nExperience working in a remote or asynchronous environment\n\nExperience supporting SMB clients\n\nFamiliarity with recruiting, hiring processes, or staffing workflows\n\nExperience coordinating cross-functional teams or projects\n\nCore Competencies\nOperational organization\n\nClear written communication\n\nAttention to detail\n\nResponsiveness and reliability\n\nTeam collaboration\n\nProblem-solving mindset\n\nWork Environment & Expectations\nRemote role with structured accountability\n\nHigh communication and coordination across teams\n\nFast-moving client environment with operational deadlines\n\nGrowth opportunity into Client Success Manager or other client experience roles\n\nYellowstone Local is an Equal Opportunity Employer. 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