{"id":2560000,"url":"https://alion.io/job/yellowstone-local-client-success-manager","title":"Client Success Manager","company":{"id":684517,"name":"Yellowstone Local","domain":"yellowstonelocal.com","url":"https://alion.io/company/yellowstonelocal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HubSpot","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-03-11T16:52:32Z","employer_posted_date":"2026-03-11","last_verified_at":"2026-10-15T19:28:13Z","board_verified":true,"closed_at":null,"days_open":218,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":217},"description":"Most CSM roles are customer service with a nicer title.\nThis isn’t that.\nThis job is for someone who can lead business owners who are busy, stressed, and often stuck in old habits. They do not need a friendly check-in. They need a capable operator who can take control of the process, earn trust fast, and drive outcomes.\nIf you’re the kind of person who hates watching problems linger, hates vague accountability, and gets satisfaction from turning chaos into a clear plan that gets executed, you’ll do well here. If you need clients to be polite, organized, and easy, you won’t.\nAbout Yellowstone Local\nYellowstone Local is the recruiting partner for skilled trade companies. We help HVAC, plumbing, electrical, and other blue-collar businesses hire better people with systems that work.\nWe are not a staffing agency, and we do not charge big placement fees. We run the full recruiting engine for our clients, then hold the line on process so hires actually happen.\nWe’re profitable, cash flow positive, and built to scale. Fully remote team. High accountability. Low drama.\nWhy this role exists\nOur clients have open roles that cost them money every day. Most of them wait too long to recruit, then panic-hire when the business starts bleeding. They also resist the things candidates actually require, like fast interviews, fast offers, and consistent follow-through.\nThis CSM role exists to change that.\nYou own the client relationship end-to-end. Onboarding, strategy, execution alignment, expansion, retention. You are accountable for net revenue retention (NRR). When results slip, you do not “update the client.” You diagnose the breakdown, drive the plan, and lead the team and the client to fix it.\nWhat we value in a CSM here\nWe hire for “quotients.” You do not need to be perfect in all of them, but you must come in strong and be able to learn fast.\nAuthority and ownership\n You lead. You do not poll clients for preferences when you already know best practice. You recommend what they need, explain tradeoffs, and hold the line. Trust is earned through competence, then used to drive outcomes.\n\nSkilled trades understanding\n You can speak the language of home service and construction owners. You understand urgency, seasonality, revenue per tech, and why hiring delays cost real money. You do not talk like a corporate help desk.\n\nTechnology competence\n We deliver service through tools. Slack, HubSpot, Google Workspace, and AI tools are core to how we work. If you are shaky on tech or sloppy with systems, you will struggle. Written communication quality matters.\n\nRecruiting and funnel thinking\n You can diagnose hiring issues like a funnel. If hires are not happening, you know where to look and what levers to pull: top-of-funnel volume, candidate quality, speed to interview, interview quality, offer strength, follow-up cadence, client responsiveness, and process adherence.\n\nCross-functional leadership\n You are the quarterback. You lead the internal pod and the client. Recruiters own hires as a KPI, but you own the client outcome and retention. You align the recruiter, support team, and your client success associate to execute the plan.\n\nWhat you’ll do\nClient onboarding and activation\nRun onboarding as the first post-sale owner\n\nSet expectations, establish operating cadence, and train the client on the process\n\nCreate “stop the bleeding” plans for urgent openings\n\nStrategy and execution leadership\nBuild and drive recruiting strategy per client, using best practices plus client-specific constraints\n\nPush clients to do what candidates require (speed, availability, interview cadence), even when inconvenient\n\nCoordinate internally with recruiting and support so execution stays tight\n\nRetention and expansion ownership\nOwn net revenue retention for your book\n\nHandle save conversations when clients want to cancel, pull out complaints fast, then drive a path forward\n\nIdentify expansion opportunities when results and trust are strong\n\nOperations, communication, and standards\nRun weekly client calls with clear commitments and next steps\n\nKeep communication tight in Slack and email, with clean follow-up and documentation\n\nUse HubSpot and internal systems correctly, consistently, and fast\n\nWho this is for\nThis role fits someone who is:\nDirect, calm, and high ownership\n\nComfortable leading business owners and having hard conversations\n\nProcess-driven without being rigid\n\nStrong in writing, follow-up, and organization\n\nCoachable, not defensive\n\nMotivated by outcomes, not activity\n\nThis role is not for someone who needs strict boundaries on time every single week. Most weeks are 40 hours. Sometimes the business needs more, and the job requires you to respond like an owner.\nCompensation and benefits\nCompensation\n$50,000 base salary\n\n$50,000 variable tied to net revenue retention (OTE $100,000) Uncapped\n\nUpside exists above the goal when you grow your book\n\nBenefits\nBlue Cross Blue Shield medical insurance, strong plan coverage\n\nFlexible PTO (typical 12 to 15 days)\n\nStandard holidays\n\nTwo weeks off at the end of the year (CSMs coordinate coverage)\n\n12-week maternity leave\n\nFully remote\n\nHow to apply\nApply, complete a short screening, then interview with leadership. We move fast when it’s a fit.\nRequirements\nMust-have\n3+ years in client success, account management, customer onboarding, or implementation with SMB clients\n\nProven experience leading clients through change, not just supporting them\n\nStrong written communication (you will live in Slack and email)\n\nCompetence with modern SaaS tools (CRM, ticketing, docs, async workflows)\n\nExperience running recurring client meetings and driving action items to completion\n\nStrongly preferred\nExperience supporting home services, construction, or blue-collar SMBs\n\nExperience in recruiting, talent operations, staffing, or hiring workflows\n\nProven ability to diagnose performance problems using funnel thinking (marketing, sales, or recruiting funnels)\n\nCore Competencies\nOwnership & accountability\n\nStrategic thinking\n\nClient empathy with firm boundary-setting\n\nClear written and verbal communication\n\nProcess-oriented with a bias toward action\n\nWork Environment & Expectations\nRemote role with structured accountability\n\nHigh client interaction and performance expectations\n\nOwnership mindset with revenue responsibility\n\nYellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.","description_format":"text","description_chars":6590,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Branding"],"lifecycle":[{"event":"open","at":"2026-10-14T20:20:59Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.092,"p_room":0.28,"age_days":217,"expected_fill_days":26,"reasons":["conf:1","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/yellowstone-local-client-success-manager","json_url":"https://alion.io/job/yellowstone-local-client-success-manager.json","meta":{"generated_at":"2026-10-15T22:54:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34795,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684517},"rest":"https://alion.io/mcp/rest/get_company?id=684517"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyellowstone-local-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyellowstone-local-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyellowstone-local-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yellowstone-local-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyellowstone-local-client-success-manager"}]}