{"id":2559997,"url":"https://alion.io/job/yellowstone-local-client-support-specialist","title":"Client Support Specialist","company":{"id":684517,"name":"Yellowstone Local","domain":"yellowstonelocal.com","url":"https://alion.io/company/yellowstonelocal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"explicit","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":850,"max":1280,"currency":"USD","period":"month","gross":null,"usd_annual":15360},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-04-23T14:44:11Z","employer_posted_date":"2026-04-23","last_verified_at":"2026-10-15T15:32:03Z","board_verified":true,"closed_at":null,"days_open":175,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":174},"description":"Yellowstone Local, an industry leader in recruitment, marketing, and SaaS solutions for the skilled trades.\nIf you're a proactive problem solver with a knack for communication and a passion for helping clients succeed, this is your chance to join a mission-driven team that’s changing the game in skilled trades recruitment.\nWhat’s in it for You?\nCompetitive Pay: Based on experience and performance\n\nWork Schedule: Full-time, Monday to Friday, within the hours of 8:00 AM to 6:00 PM CST\n\nRemote Opportunity: 100% work-from-home position\n\nPaid Time Off & Holidays: Generous PTO policy and paid holidays\n\nCareer Development: Clear, performance-based pathways to grow your career\n\nTeam Culture: Be part of a fast-moving, collaborative, and supportive environment with purpose-driven people\n\nWhy You’ll Love It Here\nYou'll support fast-growing companies in the skilled trades and make a real impact on their success\n\nYou'll be part of a tight-knit, remote team that actually lives its core values\n\nYou’ll receive hands-on training and mentorship, with opportunities to lead and take ownership\n\nYou’ll contribute to an innovative service model that blends marketing, recruiting, and technology for long-term client success\n\nYour New Role\nAs a Client Support Specialist at Yellowstone Local, you’ll serve as the go-to person for client communication and support. From managing client interactions in HubSpot CRM to managing our clients’ job ads, you’ll be a trusted partner to each account you support.\nThis is a remote position open to candidates based in the Philippines.\nYour daily responsibilities include:\nManaging inbound client communication via email with empathy and urgency\n\nCollaborate with the Hiring Team in managing the job ads based on the clients’ needs and preferences\n\nPrioritizing support activities to meet client needs and internal deadlines\n\nUsing HubSpot CRM to track all interactions, updates, and client histories\n\nManually source candidates through our database\n\nManually parse candidate information when automated syncing fails\n\nFollowing and refining internal processes to streamline support delivery\n\nCurating social media posts for our page and for our client’s job ads\n\nHiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.\nRequirements\n3+ years of account management or client support experience, preferably in a SaaS environment\n\nProficiency in HubSpot CRM or a comparable platform\n\nStrong time management and prioritization skills\n\nExcellent written and verbal communication skills\n\nEmpathy-driven, client-first mindset\n\nProactive and consultative problem-solving ability\n\nFamiliarity with marketing and recruiting concepts is a plus\n\nComfortable working independently in a remote environment\n\nProven track record of identifying growth opportunities and resolving client challenges\n\nMust thrive in a fast-paced, evolving environment and enjoy working as part of a team\n\nYellowstone Local is an Equal Opportunity Employer. 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