{"id":3970538,"url":"https://alion.io/job/yellowstone-local-customer-service-representative-3","title":"Customer Service Representative","company":{"id":684517,"name":"Yellowstone Local","domain":"yellowstonelocal.com","url":"https://alion.io/company/yellowstonelocal","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":78,"open_postings":44,"ghost_share":0,"stale_share":0.886,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T14:17:25Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T13:34:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Yellowstone Local is proud to represent Fix & Flow Plumbing Co., a locally owned leader in residential plumbing services in the Atlanta area.\nYou're the person who keeps customers informed, schedules on track, and the entire service team moving, and Fix & Flow Plumbing wants you on its team.\nWhat's in It for You?\nHourly pay of $18 to $24, based on experience\n\nFull-time employment with a growing local plumbing company\n\nHealth, dental, and vision benefits\n\n401(k)\n\nPaid holidays and vacation, according to company policy\n\nOpportunities for professional development and career growth as the business expands\n\nCollaborative work environment with an established office and field service team\n\nFlexible work arrangements may be available, including hybrid or fully remote opportunities for qualified candidates.\n\nWhy You'll Love It Here\nYou're More Than a Voice on the Phone: Your ability to manage customer calls, coordinate appointments, and solve problems directly impacts the success of the service team.\n\nLocal Company, Real Connections: Work for a locally owned plumbing business where teamwork, clear communication, and dependable service matter.\n\nYour Organizational Skills Get Noticed: Take ownership of scheduling, customer communication, and daily service coordination.\n\nEvery Day Brings Something Different: From incoming service requests to last-minute scheduling changes, you'll have opportunities to think on your feet and keep operations running smoothly.\n\nGrow With the Business: Join an expanding plumbing service company where you can build your customer service, scheduling, and dispatch coordination skills.\n\nWork With a Team That Depends on You: Collaborate with office staff and plumbing technicians to deliver a reliable customer experience.\n\nYour New Role\nWork in Atlanta, GA, as a Customer Service Representative supporting daily plumbing service operations.\n\nAnswer inbound customer calls, respond to service inquiries, and provide professional, friendly assistance.\n\nSchedule, confirm, reschedule, and manage residential plumbing service appointments.\n\nGather accurate customer information, document plumbing issues, and maintain detailed service records.\n\nCoordinate with plumbing technicians and dispatch personnel to communicate appointment details, scheduling updates, and customer needs.\n\nMake outbound calls for appointment confirmations, customer follow-ups, and service updates.\n\nKeep customers informed about technician availability, appointment windows, and scheduling changes.\n\nHandle customer questions, concerns, and service requests with patience, professionalism, and a solution-focused approach.\n\nEnter and update customer information in scheduling software, customer relationship management (CRM) systems, and service records.\n\nSupport dispatch coordination, appointment management, and daily office administration.\n\nCommunicate effectively with office personnel and field technicians to help maintain efficient service operations.\n\nDeliver dependable customer service that builds trust and encourages repeat business.\n\nHiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.\nRequirements\nCall center experience preferred\n\nPrevious experience with appointment scheduling, dispatch coordination, or service scheduling preferred.\n\nStrong customer service and interpersonal skills, a positive attitude, and a willingness to learn. Previous experience in the skilled trades or home-service industry is a plus.\n\nComfortable using computers, scheduling software, CRM systems, and customer management tools.\n\nExperience with ServiceTitan is preferred, but candidates who are willing to learn and become proficient in the software are encouraged to apply.\n\nAbility to manage multiple customer requests, prioritize tasks, and stay organized in a fast-paced office environment.\n\nStrong attention to detail when documenting service requests, updating customer records, and scheduling appointments.\n\nProfessional, patient, and solution-oriented when addressing customer questions or concerns.\n\nAbility to communicate effectively with technicians, office staff, and customers.\n\nDependable attendance, strong time management skills, and a team-oriented attitude.\n\nFix & Flow Plumbing Co. is an Equal Opportunity Employer. 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