{"id":2559928,"url":"https://alion.io/job/yellowstone-local-customer-service-representative","title":"Customer Service Representative","company":{"id":684517,"name":"Yellowstone Local","domain":"yellowstonelocal.com","url":"https://alion.io/company/yellowstonelocal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T21:19:23Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-15T15:32:03Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"WASHINGTON HVAC SERVICES YOU CAN TRUSTYellowstone Local is proud to represent ALLRED, an industry leader in HVAC services.\nBring your customer service and dispatching experience to a team where your communication, organization, and ability to keep things moving matter every day.\nWhat's in it for You?\nPay Range: $18 to $25 per hour.\n\nSchedule: Full time with rotating Saturday shifts.\n\nBenefits: Medical, dental, and vision coverage.\n\nCareer Path: Opportunities to advance and build your career in the HVAC industry.\n\nTools for Success: Hands on training, supportive teammates, and resources to help you perform at your best.\n\nWhy You’ll Love It Here\nBe part of an established HVAC company with more than 12 years of proven success.\n\nJoin a team focused on reliability, collaboration, and delivering quality service to customers.\n\nExpand your HVAC knowledge while strengthening your customer service, scheduling, and dispatching experience.\n\nPlay an important role in keeping technicians organized and customers informed throughout the service process.\n\nBuild your skills and take on additional responsibilities as you grow with the company.\n\nYour New Role\nJoin the team in Auburn, Washington as a Customer Service Representative supporting HVAC customers, technicians, and daily field operations.\n\nCoordinate technician dispatching and organize service schedules to keep appointments moving efficiently.\n\nSchedule HVAC repair appointments and membership maintenance visits.\n\nLocate and track OEM parts required for active HVAC service jobs.\n\nArrange job site deliveries with designated runners.\n\nKeep the Membership Database accurate and organized.\n\nEnter project details and service updates accurately.\n\nCommunicate clearly with customers and team members from initial scheduling through service completion.\n\nApply your customer service, call center, HVAC dispatching, scheduling, multitasking, and problem solving skills to support smooth daily operations.\n\nHiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.\nRequirements\n1 to 2 years of call center or customer service experience.\n\nPrevious HVAC industry experience is preferred.\n\nStrong written and verbal communication skills.\n\nAbility to stay organized and manage multiple priorities.\n\nStrong attention to detail and problem solving abilities.\n\nPositive attitude with a willingness to learn and develop new skills.\n\nAbility to receive coaching and adjust to changing priorities in a fast paced environment.\n\nServiceTitan familiarity is a bonus.\n\nMust be legally authorized to work in the United States.\n\nMust be available for rotating Saturday shifts.\n\nALLRED is an Equal Opportunity Employer. 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