{"id":2575699,"url":"https://alion.io/job/yellowstone-local-service-manager","title":"Service Manager","company":{"id":684517,"name":"Yellowstone Local","domain":"yellowstonelocal.com","url":"https://alion.io/company/yellowstonelocal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T20:25:43Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T03:57:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company is confidential\nYellowstone Local is proud to represent an industry leader in commercial HVAC services.\nIf you know how to lead people, hold a team accountable, and build a service department that performs, this is your opportunity to make a measurable impact and grow with the business.\nWhat's in it for You?\nAnnual Compensation: $65,000 to $110,000, based on experience, leadership ability, and performance.\n\nSchedule: Monday through Friday, typically 8:00 AM to 5:00 PM.\n\nHours may vary based on department needs, workload, and how effectively the service operation is managed.\n\nThis is a leadership role where success may occasionally require time beyond a standard 40-hour workweek.\n\nStrong performance, effective hiring, team development, and operational results can create opportunities for increased earning potential.\n\nOpportunity for career growth and leadership development.\n\nHigh-performing candidates may have the opportunity to advance into a General Management position.\n\nSupportive and collaborative team environment.\n\nStable, full-time opportunity with an established commercial HVAC company.\n\nThe opportunity to make a meaningful impact on company operations, team performance, and customer satisfaction.\n\nWhy You'll Love It Here\nYou will have the opportunity to lead, coach, and develop a service team rather than simply maintain the status quo.\n\nLeadership, staff motivation, accountability, and operational execution are highly valued.\n\nStrong managers who can recruit effectively, develop employees, and improve department performance have room to grow their responsibilities and earning potential.\n\nYou will work closely with company leadership to improve processes, strengthen the service department, and support continued business growth.\n\nThis is an opportunity for a proactive leader who wants their results to directly influence their career path.\n\nYour New Role\nOversee the daily operations of the commercial HVAC service department in Tampa, Florida.\n\nLead, coach, motivate, and support service technicians and office staff.\n\nCoordinate scheduling, dispatching, and workflow to maximize efficiency.\n\nMonitor technician performance and provide ongoing training and development.\n\nEnsure high-quality workmanship and outstanding customer service.\n\nResolve escalated customer concerns in a professional and timely manner.\n\nWork closely with company leadership to improve operational processes and overall department performance.\n\nTrack service metrics, KPIs, productivity, and profitability, identifying opportunities for improvement.\n\nAssist with recruiting, hiring, onboarding, and performance management.\n\nBuild accountability across the department while maintaining a positive, safety-focused work environment.\n\nManage staffing and workflow effectively to improve department efficiency and reduce unnecessary overtime where possible.\n\nHelp develop a high-performing service operation capable of supporting continued company growth.\n\nHiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.\nRequirements\n3+ years of experience managing teams.\n\nPrevious experience managing a service department or field service team.\n\nStrong leadership, staff motivation, communication, and problem-solving skills.\n\nAbility to prioritize multiple tasks in a fast-paced service environment.\n\nExperience coordinating field technicians and managing service operations.\n\nStrong organizational and time management skills.\n\nProficiency with computer systems and service management software.\n\nCommitment to delivering exceptional customer service.\n\nValid driver's license with a clean driving record.\n\nExperience in HVAC, mechanical contracting, plumbing, electrical, or a related service industry preferred.\n\nExperience managing KPIs, departmental performance, productivity, and operational budgets preferred.\n\nFamiliarity with dispatching, scheduling, and field service management systems preferred.\n\nProven ability to recruit, build, motivate, and develop successful teams preferred.\n\nAbility to lead a commercial HVAC service department with accountability, efficiency, and a strong focus on operational performance.\n\nThis company is an Equal Opportunity Employer. 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