{"id":1726995,"url":"https://alion.io/job/yext-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":174630,"name":"Yext","domain":"yext.com","url":"https://alion.io/company/yext-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-10-02T18:46:22Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-25T02:11:20Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery - across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.\nWe are looking for a Senior Customer Success Manager, Enterprise, to drive adoption and maximize the value of the Yext platform with a strong commitment to learning. You will be responsible for partnering with enterprise customers, understanding their priorities and pain points, and ensuring that they optimize their Yext investment. CSMs play an integral role in our business, working closely with sales, solution engineers, product management, and GTM teams.\nWhat You’ll Do\nManage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction\nBe a trusted Partner: \nBuild and maintain strong relationships with Yext customers, serving as their primary point of contact for all post-sales activities.\nWork with Yext Support, Product Management, Services, and GTM teams to share customer feedback and act as an internal advocate for our customers\nBe an expert on the Yext platform and products\nDrive Adoption and Optimization:\nPartner with customers to develop and execute strategic success plans, aligning Yext solutions with their business objectives and goals.\nConduct regular reviews, provide progress updates related to reactive issues and proactive customer initiatives, and demonstrate the value of Yext products and services\nDeliver Industry Insights and Yext Product Expertise:\nStay up to date with industry trends and best practices and share insights and recommendations with customers \nShare product roadmap with customers, provide guidance on how new Yext features and offerings align with customer’s business objectives and help with achieving KPIs \nIdentify Opportunities for Growth:\nAnalyzing customer data to identify upsell & cross sell opportunities\nCollaborate with Sales and Solution Engineering to pursue growth opportunities \nRenewals & Risk Management:\nDemonstrate keen situational awareness, adept at deciphering subtle cues and anticipating potential risks ahead of time, taking preemptive measures to mitigate them effectively. Above and beyond attitude to restore and maintain positive sentiment.\nCollaborate with Sales on renewals strategy and plans, leveraging customer analytics and metrics to maintain outlined retention goals\nProvide accurate renewals forecast\nWhat You Have\nBA/BS degree in Sales, Business, Marketing, or Computer Science preferred\nA minimum of 7 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers.\nKnowledge of digital marketing technologies - social media marketing platforms, digital experience platforms, reputation management, customer experience platforms, marketing performance management\nFamiliarity with different listings networks such as Google, Apple, and Facebook and experience with marketing strategies for multi-location businesses \nWork experience in organic search/ local SEO within digital media preferred\nStrong ability to develop insights from performance data and present a value story to key stakeholders\nExperience with subscription GTM approaches for customer success management and renewals\nProven ability to manage a book of business with high gross retention & predictability\nCustomer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service.\nStrategic thinker with strong analytical and problem-solving skills, the ability to anticipate customer needs, and the ability to develop tailored solutions to meet them.\nSolid project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.\nFamiliarity with Challenger Sales Methodology is a huge plus.\nStrong negotiation, influencing, and closing skills\nAdaptability and flexibility mindset\nOutstanding interpersonal and communication skills, with the ability to engage and influence customers and partners at all levels\n#LI-Hybrid \nYext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers. \nIt is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.\nSecurity Alert\nAll legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to .","description_format":"text","description_chars":6271,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Search","Knowledge Graphs"],"lifecycle":[{"event":"open","at":"2026-10-02T22:29:58Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.868,"p_room":0.9,"age_days":21,"expected_fill_days":44,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/yext-senior-customer-success-manager","json_url":"https://alion.io/job/yext-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-25T04:00:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174630},"rest":"https://alion.io/mcp/rest/get_company?id=174630"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyext-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyext-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyext-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yext-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyext-senior-customer-success-manager"}]}