{"id":2442238,"url":"https://alion.io/job/yinluntdi-application-engineer-sdcrm","title":"Application Engineer (SD/CRM)","company":{"id":4420518,"name":"Yinlun TDI LLC","domain":"yinluntdi.com","url":"https://alion.io/company/yinluntdi","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":152000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":210},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false},{"name":"ABAP","optional":true},{"name":"CDS Views","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-28T21:05:48Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T12:27:46Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Description\nJob Title: Application Engineer (SD/CRM)\nLocation: Houston, TX (On-site)\nCompany: Yinlun TDI LLC\nAbout Yinlun TDI LLC\nYinlun TDI LLC is a leading provider of advanced thermal management solutions for the U.S. automotive, commercial truck, and off highway markets. Following the acquisition by Zhejiang Yinlun Co., Ltd., Yinlun TDI has further strengthened its engineering expertise and manufacturing capabilities in the United States.\nHeadquartered in Houston, TX, Yinlun TDI LLC maintains sales and engineering facilities in California, Michigan, and Illinois. With strong support from our parent company, we are well positioned for continued growth across conventional heat exchangers, hybrid, electric vehicle (EV), and autonomous driving sectors.\nYinlun TDI LLC is an ISO 14001 and IATF 16949 certified manufacturer of heat exchangers and fluid cooling components for automotive, commercial truck, bus, and industrial markets.\nPosition Overview\nWe are seeking an Application Engineer (SD/CRM) to support and progressively take ownership of SAP SD, CRM, EDI, and related customer order-fulfillment processes across Yinlun TDI’s North American operations.\nYinlun TDI is implementing SAP S/4HANA together with an integrated system landscape that includes WMS, MES, SRM, CRM, IQC, and other connected applications across the United States and Mexico. This role will provide Level 1 and Level 2 application support, troubleshoot transactional and interface issues, support users, and help maintain reliable day-to-day business operations.\nThis is a growth-oriented role designed to develop into an internal Level 3 functional owner over time, with increasing responsibility for configuration, functional specifications, system design decisions, and reduced reliance on external consultants.\nKey Responsibilities\nServe as a primary application support contact for SAP SD, CRM, EDI, and customer order-fulfillment processes.\nSupport Sales, Customer Service, Program Management, Shipping, and Logistics users.\nOwn assigned support tickets from intake through resolution or escalation.\nDocument business impact, troubleshooting performed, and final resolution.\nPrioritize issues affecting customer releases, order processing, shipping, ASN transmission, invoicing, and other customer-facing processes.\nParticipate in escalation and after-hours support during cutovers, hypercare, major releases, and critical business incidents.\nDevelop deep functional knowledge of SAP SD, CRM, EDI, customer master data, pricing, scheduling agreements, deliveries, shipping, billing, and related integrations.\nMaintain functional configuration, process flows, interface documentation, customer-specific requirements, and key decision records.\nSupport data quality for customer, ship-to, customer-material, pricing, scheduling-agreement, EDI partner, packaging, labeling, and related master data.\nUnderstand integration with PP, MM/WMS, FI, MES, and other systems while maintaining primary ownership of the SD/CRM/EDI area.\nMonitor and troubleshoot SAP IDocs, EDI transmissions, middleware jobs, customer portal interfaces, CRM integrations, WMS shipping interfaces, and related batch jobs.\nDiagnose issues involving customer demand, scheduling agreements, sales orders, deliveries, ASNs, invoices, acknowledgments, master data, mappings, and blocked SAP documents.\nTrace transactions across system boundaries and identify the point of failure.\nCoordinate resolution with application, infrastructure, network, and vendor teams.\nIdentify recurring failures and drive corrective actions through configuration, master-data, process, or interface improvements.\nSupport SAP S/4HANA and connected-system implementations through requirements gathering, fit-gap analysis, configuration validation, testing, defect management, and retesting.\nCoordinate integration testing and UAT with business users.\nSupport cutover, data validation, migration, EDI setup, interface activation, go-live, and hypercare.\nSupport future releases, upgrades, enhancements, and additional site deployments.\nBuild and maintain operational reports, queries, and dashboards.\nInvestigate discrepancies involving orders, deliveries, shipping, ASNs, billing, CRM, and EDI.\nMaintain work instructions, quick-reference guides, known-error documentation, and user training materials.\nTrain and support business users, key users, and super users.\nSupport application roles, authorizations, and periodic access reviews.\nProgress toward Level 3 capability by taking ownership of defined configuration areas and writing functional specifications for reports, interfaces, conversions, enhancements, and forms.\nRequirements\nEducation\nBachelor’s degree in Information Technology, Information Systems, Industrial Engineering, Computer Science, Business Administration, or a related field.\nEquivalent practical experience in ERP support within manufacturing may be considered.\nProfessional Experience\nTwo or more years of experience supporting an ERP system in a live production environment with hands-on ticket ownership.\nCandidates with three to five years of experience and demonstrated depth in one functional area may be considered at the higher end of the role.\nWorking knowledge of SAP S/4HANA or ECC at the transaction and process level in at least one relevant functional area.\nDemonstrated experience in a manufacturing environment with direct exposure to production, warehouse, or quality operations.\nAutomotive Tier 1 or Tier 2 experience strongly preferred.\nSkills\nStrong understanding of end-to-end business processes such as order-to-cash, procure-to-pay, plan-to-produce, or record-to-report.\nStructured troubleshooting ability, including reproducing issues, isolating root causes, and verifying fixes.\nAbility to read application and interface error logs and use the information to resolve issues.\nPractical understanding of ERP integration with systems such as WMS, MES, CRM, SRM, quality systems, and EDI.\nStrong reporting and data analysis skills.\nAbility to write or read SQL queries and work confidently in advanced Excel.\nExperience working with ticketing systems and defined service levels.\nProfessional working proficiency in both English and Spanish.\nAbility to travel approximately 20-30% between Houston and Mexico sites.\nAbility to work planned off-hours for cutovers, go-lives, hypercare, physical inventory, and period close.\nValid passport and eligibility to obtain relevant business visas.\nLegally authorized to work in the country of hire without sponsorship.\nStrong interest in developing into a functional-technical Level 3 role.\nPreferred Qualifications\nSAP certification in the relevant module, or an SAP certification path already underway.\nDirect experience with an SAP S/4HANA implementation or rollout.\nHands-on experience with WMS, MES, supplier portals, CRM, or quality/inspection systems integrated with ERP.\nAutomotive EDI experience including scheduling agreements, releases, ASNs, invoices, and customer-specific requirements.\nFamiliarity with SAP integration technologies including IDocs, BAPIs, RFC, SAP Integration Suite, PI/PO, and API-based interfaces.\nAbility to read ABAP and use the debugger at an analysis level.\nExposure to Fiori, CDS views, or embedded analytics.\nExperience in an IATF 16949 environment.\nTISAX or ISO 27001 awareness.\nLean, Six Sigma, APICS CPIM/CSCP, or ITIL Foundation certification.\nExperience within a Chinese- or Asian-headquartered multinational.\nConversational Mandarin is an advantage but not required.\nBenefits\nCompetitive salary and performance-based bonus\nComprehensive benefits package (medical, dental, vision, life insurance)\nShort-term and long-term disability coverage\n401(k) with company match\nPaid vacation, sick time, holidays, and floating holidays\nCareer growth opportunities in a fast-paced, global environment","description_format":"text","description_chars":7851,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Life 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