{"id":1927031,"url":"https://alion.io/job/ymca-detroit-welcome-center-supervisor","title":"Welcome Center Supervisor","company":{"id":2218981,"name":"YMCA Detroit","domain":"ymcadetroit.org","url":"https://alion.io/company/ymcadetroit","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":35,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":162000,"period":"year","method":"role_country_seniority_unknown","sample_n":15150},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-05T09:40:34Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":31},"description":"FIND A CAREER THAT MAKES A DIFFERENCEWITH A JOB AT THE Y!\nNow Hiring Welcome Center Supervisor at the Carl's Family YMCA\nYMCA Employee Benefits\nFREE Family Membership & Discounted Access to Programs\nFlexible Scheduling\nFamily-friendly Work Environment\nEmployee Assistance Program & Retirement Plan\nGeneral Function\nThe Welcome Center Supervisor supports all aspects of a high-quality YMCA user experience. The Welcome Center Supervisor will train, manage and schedule for the Member Experience Team. The Welcome Center Supervisor is responsible for providing assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards. \nEducation/Experience/Training/Certifications\nA high school diploma, administrative and supervisory experience, and excellent communications skills required.\nMust possess the ability to follow through on requests, meet deadlines, manage multiple priorities, and provide the highest level of customer service.\nMust be available to work early mornings, nights, weekends, and/or holidays with a minimum of one evening, one early morning, and one weekend per month.\nPosition Benefits\nPaid Time Off and 10 Paid Holidays\nMedical, Dental, Vision, Life, and AD&D Insurance\nShort-term/Long-term Disability and Flexible Spending Account\nJob Duties & Responsibilities\nProvide exceptional customer service at all times to members and staff.\nManage the interviewing, hiring, and training of Member Experience Team.\nSupport the management of the Member Experience Team’s schedule and ensure adequate staffing at all times, with assistance from the Associate Executive Director.\nTrack all inquiries, follow up calls, tours, sales and guest visits in prospect management systems as assigned.\nAssist with all aspects of membership sales, terminations and exit interviews, including making new member and NSF phone calls.\nMeet monthly sales goals.\nWork nights, weekends and closeouts required.\nSupport the development and/or coordination of special events, presentations, seminars, and membership promotions within the community. Make sure event calendar is up to date with member engagement events.\nPersonally lead the member experience by working at the Welcome Center at least 20 hours/week.\nServe as back-up to the Business Office Manager and perform business office duties at other branches as needed.\nServe as an Shift Lead (4-hour shift) up to 3 times per week.\nAbilities & Skills\nAbility to participate in all physical aspects of the position.\nAbility to sit and stand from a seated position when interacting with members.\nFor more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).","description_format":"text","description_chars":2777,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-05T20:21:26Z"},{"event":"close","at":"2026-10-14T19:14:58Z"},{"event":"reopen","at":"2026-10-20T05:51:58Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.9,"age_days":31,"expected_fill_days":51,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/ymca-detroit-welcome-center-supervisor","json_url":"https://alion.io/job/ymca-detroit-welcome-center-supervisor.json","meta":{"generated_at":"2026-11-05T10:00:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218981},"rest":"https://alion.io/mcp/rest/get_company?id=2218981"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fymca-detroit-welcome-center-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fymca-detroit-welcome-center-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fymca-detroit-welcome-center-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ymca-detroit-welcome-center-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fymca-detroit-welcome-center-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1927031}},{"tool":"search_jobs","arguments":{"company":"ymcadetroit.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1927031},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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