{"id":2080210,"url":"https://alion.io/job/yodeck-customer-success-operations-associate-12-month-contract","title":"Customer Success Operations Associate (12-month contract)","company":{"id":6226,"name":"Yodeck","domain":"yodeck.com","url":"https://alion.io/company/yodeck","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nicosia, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3421},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-08T09:59:42Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-28T07:39:06Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About us\nYodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower with it any and every business around the world. Yodeck was first introduced in 2016 and now powers over 200,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck is now in the top 5 of digital signage SaaS platforms in the world, and we are looking for curious and smart people to drive even faster!\nAbout the Role\nYodeck is growing fast, and growth creates work that sits between teams. Vendor registrations, manual invoicing, overdue payments, hardware shipments and customs paperwork are all essential to keeping customers served.\nThe Customer Success Ops Associate will take ownership of these four streams under a 12-month contract: running them properly day to day, and, just as importantly, working out how they should run permanently. Success in this role looks like falling overdue debt, faster vendor and procurement turnaround, shipment problems caught before the customer has to ask, and a rising share of this work handled through documented, repeatable process rather than one-off firefighting.\nIt is a genuinely varied role suited to someone organised, persistent and comfortable chasing things until they are finished.\nResponsibilities\n1. Vendor & procurement management\nManage vendor registrations, including forms, W-9s and supporting documentation.\nManage registrations on customer procurement platforms, and upload quotes, invoices and supporting documents.\nRoute any customer amendment or redline to Legal, and track it through to completion. Complete standard forms and registrations as issued; never assess whether terms are acceptable.\n2. Billing, renewals & order management\nPrepare manual invoices and handle non-standard billing requirements.\nPrepare renewal quotes and process orders for selected customers, at agreed pricing.\nWork with Customer Success and Finance to resolve billing and order issues.\nEscalate any discount, credit note, pricing exception or change to contracted terms to the CS lead and Finance.\n3. Collections\nMonitor overdue invoices and follow up with customers using agreed templates and cadence.\nMaintain a clear view of ageing debt and make sure nothing goes quiet.\nHandle routine reminders and follow-up on invoices up to [X] days overdue and under [€X], using approved email templates.\nEscalate anything older or larger, any dispute, or any promise-to-pay you are asked to agree, to Finance, copying the account's CSM.\n4. Supplier & shipment coordination\nCoordinate with suppliers and track customer hardware shipments.\nPrepare customs documentation against the approved checklist.\nEscalate any declaration, valuation or classification not covered by the checklist to [named owner] for sign-off before submission.\nChase delays, incorrect tracking and delivery problems until they are resolved, keeping the CSM informed.\n5. Process ownership & reporting\nDocument a written, usable process for each of the four streams above, clear enough that someone else could pick it up in a day.\nTrack real workload numbers: registrations per month, manual invoices raised, value and ageing of overdue debt, shipments handled and how many hit problems.\nRecommend where repetitive work could be automated or removed, and where each stream should permanently sit in the business.\nMaintain a single, working tracker of open items that survives handover at the end of the contract.\nRequirements\nRecent graduate in Business or similar (0-2 years experience )\nConfident, professional written English.A habit of finishing things.Genuine attention to detail.\nHigh follow-through - you close loops, you don't wait to be chased\nComfort with repetitive administrative work, and the instinct to ask whether it needs to be repetitive at all.\nWorking knowledge of spreadsheets. Familiarity with a CRM or billing system is a bonus, not a requirement.\nBenefits\nCompetitive salary\nCompany-wide bonus scheme and a great Stock Option plan\nAmazing workplace, certified as Great Place to Work\nHybrid Work From Home policy\nΝutritionist, and meal vouchers\nIndividual training budget for professional development\nFun and collaborative start-up environment (with amazing offices!)\nFlexible working arrangements\nEqual opportunity and workplace diversity\nAs part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people’s contributions.","description_format":"text","description_chars":4760,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-10-08T09:59:42Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":19,"expected_fill_days":61,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/yodeck-customer-success-operations-associate-12-month-contract","json_url":"https://alion.io/job/yodeck-customer-success-operations-associate-12-month-contract.json","meta":{"generated_at":"2026-10-28T09:27:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12372,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6226},"rest":"https://alion.io/mcp/rest/get_company?id=6226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyodeck-customer-success-operations-associate-12-month-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyodeck-customer-success-operations-associate-12-month-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyodeck-customer-success-operations-associate-12-month-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yodeck-customer-success-operations-associate-12-month-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyodeck-customer-success-operations-associate-12-month-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2080210}},{"tool":"search_jobs","arguments":{"company":"yodeck.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2080210},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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