{"id":590455,"url":"https://alion.io/job/yonder-customer-support-associate-condensed-hours","title":"Customer Support Associate (Condensed Hours)","company":{"id":51420,"name":"Yonder","domain":"yonder.com","url":"https://alion.io/company/yonder","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cardiff, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24182,"max":25434,"currency":"GBP","period":"year","gross":null,"usd_annual":34467},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-09-07T11:42:04Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-11-05T20:57:44Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"What's Yonder?\nYonder is building the financial membership of the future, combining credit and debit in one membership that is fair, flexible and actually enjoyable to use. No confusing terms, no dusty points system - just rewards that feel rewarding from bao to beer to a boarding pass. Our mission is to empower people to build financially rewarding lives.\nWhat You’ll Do:\nInteract with members via calls, chats and email, offering world-class support in a timely manner while exercising product knowledge and adding a personal touch to build great rapport.\n\nConstantly review internal guides and FAQs, looking for areas of improvement based on member interactions.\n\nContribute to metrics, ensuring you meet KPIs and feeding back trends to your team and managers.\n\nEngage in Member Support syncs, discussing complex chats and running refresher sessions as the product evolves.\n\nWhat you’re a great fit if you\nAble to commit to full time hours on condensed shift patterns; these consist of 3x 11.5 hour shifts per week between Saturday and Monday, including bank holidays.\n\nHave financial services experience in an early-stage start-up or fast-paced company with escalation or investigation experience.\n\nCan work calmly during busy peak periods, especially on chat.\n\nHave a strong background of working with customers, with Intercom as a bonus.\n\nOwn customer problems from start to finish, focusing on a right-first-time approach.\n\nAre customer-obsession-driven, and passionate about helping members at a member-first company.\n\nYou won’t be a great fit if you\nAre looking for complete structure; we’re small and learning.\n\nAre daunted by autonomy; some shifts you may work solo with limited support.\n\nWant a team with a process for every query; we have many processes but not all is covered.\n\nAre not a self-starter; we love seeing how you tackle things with your own thinking first.\n\nWhat’s it like working at Yonder\nThe Cardiff office is located centrally with great transport links. We’re in the office 2 days a month; for our member support team, that’s every other Monday. During your first 2 weeks of training you’ll need to come into the office each weekday, followed by 4x weeks of each Monday in office on your new schedule.\nWhat’s in it for me?\n£24,182 - £25,434 annual starting salary.\n\n£15,148 - £17,928 stock options.\n\n17 days holiday per calendar year (195.5 hours).\n\nRegular team-building trips and activities.\n\nPrivate healthcare with Bupa, including mental health, dental and vision cover.\n\nLearning & training allowance (£750/year) for books, courses, etc.\n\nQuarterly office socials.\n\nQuarterly office lunch/dinner.\n\nMonthly team events such as Mini-golf, Escape Room, cocktail making.\n\nCycle-to-work scheme.\n\nWhat’s the interview process like\nStage 1: Intro call (30 mins) with Keri to find out more about you.\nStage 2: Technical task interview (45 mins).\nStage 3: Values-based interview (60 mins).\nStage 4: Background & references check.\nIf all is well, an offer is made. We aim to give a decision within 24 hours between stages where possible.\nWe love closing the feedback loop. Expect specific feedback on our decision from Stage 2 onwards and ask for more if you wish.\n\nWe must complete the right-to-work, credit checks & criminal background checks for every new Yonder-er. Reference checks are also conducted, ideally from a recent manager via phone. The entire process can take between 2-6 weeks.","description_format":"text","description_chars":3422,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T10:33:14Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-05T06:29:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.55,"p_room":0.45,"age_days":58,"expected_fill_days":36,"reasons":["conf:3","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":34467,"is_top_pay":false},"html_url":"https://alion.io/job/yonder-customer-support-associate-condensed-hours","json_url":"https://alion.io/job/yonder-customer-support-associate-condensed-hours.json","meta":{"generated_at":"2026-11-05T21:56:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51420},"rest":"https://alion.io/mcp/rest/get_company?id=51420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyonder-customer-support-associate-condensed-hours"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyonder-customer-support-associate-condensed-hours"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyonder-customer-support-associate-condensed-hours"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yonder-customer-support-associate-condensed-hours\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyonder-customer-support-associate-condensed-hours"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":590455}},{"tool":"search_jobs","arguments":{"company":"yonder.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":590455},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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