{"id":3287947,"url":"https://alion.io/job/yondr-partner-success-enablement-manager","title":"Partner Success Enablement Manager","company":{"id":184583,"name":"Yondr","domain":"overyondr.com","url":"https://alion.io/company/yondr-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T18:15:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T04:54:43Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Yondr, we believe in the power of presence. Our mission is to create phone-free spaces that deepen human connection and elevate shared experiences. We partner with artists, educators, and visionaries to design environments that put people, not devices, at the center.\nYondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell phone-free programs. Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.\nPOSITION SUMMARY\nThe Partner Success Enablement Manager builds the standards, tools, training, and resources that enable Yondr’s Education Partner Success team to deliver a consistent, high-quality partner experience while driving retention, expansion, and growth. This role serves as the dedicated enablement function for Partner Success, primarily supporting U.S. partners while contributing to international markets.\nThe Manager will strengthen how Yondr shows up with schools and education partners, building lasting relationships that drive continued partnerships and referrals. Working across Education, Sales, Marketing, Operations, and Product, this role will ensure Partner Success has the capabilities, resources, and clear expectations needed to deliver exceptional experiences and support business growth.\nKEY RESPONSIBILITIES\nPartner Success Enablement & Development\nEstablish and maintain Partner Success standards, best practices, and ways of working.\n\nDevelop, implement and own onboarding, training, and ongoing development programs for Partner Success team members.\n\nCreate and maintain playbooks, guides, templates, resources, and other tools that support consistent execution.\n\nIdentify knowledge, skill, and performance gaps and develop programs to address them.\n\nProvide coaching and ongoing support to Partner Success team members and leaders.\n\nCreate opportunities for knowledge sharing and continuous learning across the Partner Success organization.\n\nPartner with leadership to establish the competencies, expectations, and success measures for Partner Success roles, translating business priorities into clear expectations and accountability across the team.\n\nApply customer success principles and best practices to how Yondr works with, communicates with, and shows up for its partners, ensuring a consistent and high-quality partner experience.\n\nPartner Engagement, Retention & Community\nEstablish best practices that support long-term partner relationships, continued partnership, retention, and growth.\n\nHelp define and implement strategies that increase partner engagement, satisfaction, advocacy, and referrals.\n\nDevelop resources, programs, and engagement opportunities that strengthen the partner community and create meaningful opportunities for partners to connect with Yondr and one another.\n\nPartner with Regional managers to help establish and track Partner Success KPIs, including continued partnership, partner engagement, referrals, advocacy, and other measures of partner health and success.\n\nGather and translate partner feedback, insights, and trends into actionable recommendations for Partner Success and cross-functional teams.\n\nCross-Functional Collaboration & Marketing Alignment\nPartner closely with Marketing to connect Partner Success strategy with broader marketing initiatives, ensuring the partner experience, messaging, campaigns, content, and communications are aligned.\n\nWork with Marketing to develop partner-facing programs, communications, resources, and community initiatives that support engagement, retention, advocacy, and referrals.\n\nEnsure Partner Success insights and partner feedback are incorporated into marketing strategy, messaging, campaigns, and content.\n\nPartner closely with Sales to create a seamless transition from new business development through partner onboarding and ongoing success.\n\nWork with Operations, Product, Finance, and other teams to identify and resolve challenges that impact the Partner Success experience.\n\nServe as a key connector between Partner Success and cross-functional teams.\n\nEnsure changes to products, programs, processes, and company initiatives are effectively communicated and incorporated into Partner Success training and resources.\n\nPartner Success Standards & Continuous Improvement\nEstablish consistent processes and service standards across the Partner Success division.\n\nEvaluate current workflows and identify opportunities to improve efficiency, consistency, and partner experience.\n\nGather feedback from Partner Success team members and partners to identify recurring challenges and opportunities.\n\nUse data, feedback, and business needs to continuously improve enablement programs, resources, and the overall partner experience.\n\nHelp define and track measures of Partner Success enablement effectiveness and business impact.\n\nIdentify trends and opportunities across the partner base and translate insights into improvements to Partner Success strategy, programs, and ways of working.\n\nCommunication & Change Management\nDevelop clear and engaging communications for Partner Success team members.\n\nLead enablement efforts related to new programs, processes, tools, and organizational changes.\n\nTranslate complex information into practical guidance and actionable resources.\n\nEnsure Partner Success teams are prepared and equipped to implement company initiatives effectively.\n\nHelp ensure Partner Success consistently communicates Yondr's value, programs, and priorities in a way that is clear, authentic, and aligned with the broader company and marketing strategy.\n\nQUALIFICATIONS\n6+ years of experience in Partner Success, Customer Success or a related field in Education or EdTech.\n\n2+ years of experience in a senior-level role with responsibility for training, coaching, enablement, or team development.\n\nExperience building and implementing training, onboarding, or enablement programs.\n\nStrong understanding of partner/customer lifecycle management and relationship development.\n\nDemonstrated ability to collaborate effectively across multiple functions.\n\nStrong project management and organizational skills.\n\nExcellent written and verbal communication skills.\n\nComfortable working in a fast-paced, evolving environment with a high degree of autonomy.\n\nLOCATION\nWhile this is a remote position, we are prioritizing candidates located in the Eastern Time Zone due to the Hiring Manager's location and the need for close collaboration with our international team.\n\nYONDR BENEFITS\n100% paid medical coverage plan option for employees and access to 15+ plan types, including PPO, HMO and HDHP\n\nDental and vision and ancillary benefits such as short-term disability, long-term disability and life insurance\n\nGenerous PTO for rest and recharge throughout the year\n\n12 weeks of paid parental leave\n\n1 week paid holiday break at the end of December, for a company-wide closure + 11 additional nationally recognized holidays\n\n401(k) offering\n\nTech tool preference, including choice of PC or Mac.\n\nHybrid employees receive catered lunch twice a week.\n\nYondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.","description_format":"text","description_chars":7567,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondary Education"],"lifecycle":[{"event":"open","at":"2026-10-26T19:10:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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