{"id":2149980,"url":"https://alion.io/job/york-design-group-customer-service-representative","title":"Customer Service Representative","company":{"id":2465002,"name":"York Design Group","domain":"yorkdesigngroup.com","url":"https://alion.io/company/yorkdesigngroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T17:45:36Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-24T09:56:27Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Description\nThis position will be responsible for servicing our Wallcovering Retail accounts and Designer market from within our Sales and Service team by performing order placement, responding to inquiries, and developing relationships with customers to provide superior service and satisfaction of customer needs. If you love engaging with customers, working in a fast-paced environment and want to work in a fashion forward brand, then York Design Group is just the place for you!\nPRIMARY DUTIES\nHandle phone/email inquiries from retailers regarding availability of stock, price, ship dates, expedited delivery and replacement of defective materials and company policies\nData Entry of incoming orders received via phone and email \nProvide updates back to customers/accounts via portals\nCommunicate customer needs through appropriate channels\nFollow up with customers on special requirements or oversee requests via variety of communication channels.\nHandle customer inquiries for defective claims and communicate with QC team to resolve and satisfy customers’ expectations.\nManage inquiries and questions from sales team and provide accurate information.\nStrengthen relationships and communications with the goal to add sales volume \nRequirements\nEDUCATION & EXPERIENCE\nHigh school diploma, GED\n2+ years’ experience in Sales and Service or Call Center Environment \nProficient computer skills with MS Office, with particular focus in Microsoft Excel\nPossess accuracy, attention to detail, and organizational skills\nAbility to multi-task and work in a fast-paced, call center environment.\nGreat problem-solving aptitude","description_format":"text","description_chars":1620,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T05:34:25Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.782,"p_room":0.9,"age_days":15,"expected_fill_days":24,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/york-design-group-customer-service-representative","json_url":"https://alion.io/job/york-design-group-customer-service-representative.json","meta":{"generated_at":"2026-10-24T17:42:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25779,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2465002},"rest":"https://alion.io/mcp/rest/get_company?id=2465002"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyork-design-group-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyork-design-group-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyork-design-group-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/york-design-group-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyork-design-group-customer-service-representative"}]}