{"id":2149983,"url":"https://alion.io/job/york-design-group-quality-coordinator-2nd-shift","title":"Quality Coordinator (2nd Shift)","company":{"id":2465002,"name":"York Design Group","domain":"yorkdesigngroup.com","url":"https://alion.io/company/yorkdesigngroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-05T21:11:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T23:33:51Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Description\nThis role plays a critical part in driving company-wide Quality Improvement initiatives by leading the investigation and resolution of quality-related complaints. The position is responsible for conducting thorough root cause analyses, communicating findings and corrective actions to cross-functional teams in a timely manner, and supporting consistent, customer-focused resolutions. In addition, the role assists in validating credits related to quality defects, provides quality-based recommendations to Customer Service, and evaluates purchased finished goods to ensure they meet established quality standards and customer expectations.\nThe schedule for this position is Monday - Friday, and either a 2:00 - 10:00 PM or 3:00-11:00 PM shift.\nPRIMARY DUTIES\nConduct investigations and dispositions of ALL customer complaints, both internal and external.\nTest hang all print types on air board and wet hang for internal inspections.\nEffectively communicate and support Customer Service, Production, Studio, Warehouse, and suppliers as needed.\nMaintain and update all complaint logs daily.\nSupport quality at both manufacturing locations as well as support suppliers with purchased finished goods. \nPrepare reports by collecting, analyzing, and summarizing data and making recommendations.\nInteract with Manufacturing, Designers, R&D and Engineering teams to optimize documentation related to quality and inspection checks.\nSupport Quality Improvement teams.\nCoordinate with suppliers and customers relating to quality trends, performance, and corrective action.\nLead root cause analysis and develop detailed corrective actions for product and service quality issues, preventing customer complaints.\nContribute to team effort by accomplishing related results as needed.\nAll other duties as assigned.\nRequirements\nEDUCATION & EXPERIENCE\nHigh school diploma or GED\n2+ years’ industry experience preferred\n2+ year’s wallcovering hanging experience preferred\nProven critical thinking and problem-solving skills. \nExcellent interpersonal communication skills; verbal, written, and oral\nProficiency in MS Office (i.e. Word, Excel, PowerPoint, Outlook).\nExcellent communication and presentation skills.\nPHYSICAL DEMANDS\nMust be able to lift 30+ lbs.\nMust be able to work with liquid adhesives\nMENTAL/VISUAL DEMANDS\nMust be able to see print defects and color variation to standard\nMust be able to communicate effectively via email and phone\nMust be able to Multi-Task and meet deadlines","description_format":"text","description_chars":2491,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T05:34:25Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.9,"age_days":14,"expected_fill_days":25,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/york-design-group-quality-coordinator-2nd-shift","json_url":"https://alion.io/job/york-design-group-quality-coordinator-2nd-shift.json","meta":{"generated_at":"2026-10-21T02:43:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3967,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2465002},"rest":"https://alion.io/mcp/rest/get_company?id=2465002"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyork-design-group-quality-coordinator-2nd-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyork-design-group-quality-coordinator-2nd-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyork-design-group-quality-coordinator-2nd-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/york-design-group-quality-coordinator-2nd-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyork-design-group-quality-coordinator-2nd-shift"}]}