{"id":1718248,"url":"https://alion.io/job/yorktel-on-site-technician","title":"On-Site Technician","company":{"id":2168797,"name":"Yorktel","domain":"yorktel.com","url":"https://alion.io/company/yorktel-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":791,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-26T20:10:00Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-24T22:19:56Z","board_verified":true,"closed_at":null,"days_open":120,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":119},"description":"For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide - more than any other video communications service provider - Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.\nYorktel is currently seeking an On-Site Technician who is responsible for in room and remote resolution support liaising with the Yorktel VNOC and management to ensure smooth delivery of the Managed Videoconferencing Service for a dedicated client. The position will need to be engaged with all key customers, act as a liaison between customer and entire Yorktel service delivery team. Also responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers’ on-site support team. Reports to On-Site Technical Manager and Customer Success Manager for day to day priorities and tasks\nRoles and Responsibilities:\nThis position reports directly to the dedicated On-Site Technical Manager. This position will complete tiers 1-3 troubleshooting of any non-functional AV equipment, assist in the set-up and support of high level multi room events, escalate any technical issues found in the rooms and conduct break fix accordingly, assist in the preventative maintenance checks, provide basic training of equipment to client personnel, service & RMA endpoints for maintenance issues and resolution. This position will directly own responsibility for endpoint success in the designated region to include software updates, firmware upgrades, onboarding, testing, and end user training. This position will also be expected to communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales to keep all parties up to date on the resolution of customer issues.\nThe position requires a high level of interpersonal and professional skills. This position should have a high level of customer service skills and be able to diffuse and control escalated situations effectively to service the customer. This position should have solid knowledge of Audio/Visual and Video Conference technologies, infrastructure, and bridge operations to effectively serve end users. This position requires the ability to resolve customer issues and will be expected to escalate any issues to management or tier 3-4 resources that are above the capabilities of the position or may be potentially sensitive. This position has no direct leadership or supervisory responsibilities, although it will entail a high level of interoperability with the Yorktel management, VNOC, and peers, at times giving direction to them to assist in and resolve issues.\nCommunicate with end users to assist with diagnosing and resolving issues\nRespond with a sense of urgency when receiving customer correspondence\nAssist in the set up and support of high level, multi room events\nEscalate any technical issues found in the rooms and conduct break/fix\nAssist in the preventative maintenance checks\nProvide basic training of equipment to client personnel\nParticipate in root-cause analysis of technical issues to assist with the resolution of trouble tickets.\nUpdate and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner.\nAccurately gather and manage data is central repository tools\nOther duties as assigned\n Skills and Abilities:\nHigh levels of professionalism and integrity\nHigh levels of interpersonal skills\nHigh ability to work with peers\nExceptional customer service skills\nExceptional written, verbal and interpersonal skills\nStrong business acumen and analytic competence\nExcellent problem solving skills\nProfessional attitude and appearance at all times\nMay require occasional lifting (up to 25 lbs)\nRequires extensive sitting, standing and walking\nDomestic travel requiring multi-night stays within and at times outside the local work area\nValid U.S. driver’s license\nMust be willing to complete background checks and drug tests required by current or future contracts\nTechnical Job Responsibilities:\nWorking knowledge of videoconferencing standards\nAbility to troubleshooting of AV Conferencing systems\nWorking experience with major videoconferencing equipment such as:\nTeams, WebEx, Zoom etc\nCodec’s Cisco, Poly\nMCU and control systems from Cisco, Poly, Crestron\n Physical Requirements:\nAbility to lift and carry objects up to 50 lbs.\nFrequent sitting, standing, and walking\nLimited weekend and/or night work may be required\nMust be able to pass suitability requirements\nMust be willing to complete background checks and drug tests as required by current or future contracts\nJoin us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.\nWe conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.","description_format":"text","description_chars":5830,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-02T19:44:03Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.8,"age_days":119,"expected_fill_days":791,"reasons":["conf:0","win:early","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/yorktel-on-site-technician","json_url":"https://alion.io/job/yorktel-on-site-technician.json","meta":{"generated_at":"2026-10-25T00:35:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2168797},"rest":"https://alion.io/mcp/rest/get_company?id=2168797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyorktel-on-site-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyorktel-on-site-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyorktel-on-site-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yorktel-on-site-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyorktel-on-site-technician"}]}