{"id":3620737,"url":"https://alion.io/job/youlend-collections-executive","title":"Collections Executive","company":{"id":172539,"name":"YouLend","domain":"youlend.com","url":"https://alion.io/company/youlend","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-01T18:18:50Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-05T13:57:49Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"YouLend is looking for a results-oriented Collections Executive to join our Collections and Recoveries team, supporting our UK portfolio. You will be a primary point of contact for merchants, ensuring timely payments whilst maintaining positive and professional relationships.\nKey Responsibilities\n\nManage collections and recoveries activity, using appropriate customer contact strategies and effective account management.\nProvide first-class service to resolve cases involving merchants who have missed payments or are underpaying.\nManage high-value accounts in arrears across a range of circumstances.\nHandle inbound and outbound telephone calls and prepare letters and emails with care and accuracy.\nBuild positive relationships with merchants to understand their circumstances and achieve positive outcomes for both the merchant and YouLend.\nNegotiate and implement appropriate solutions that take merchants' circumstances into account whilst balancing the interests of the business.\nMaintain accurate records across multiple systems.\nWork collaboratively with colleagues across the Collections and Recoveries team.\n\nSkills, Knowledge & Expertise\nEssential skills\nStrong written and verbal communication skills in English.\nActive listening and the ability to understand merchants' circumstances.\nStrong persuasion and negotiation skills.\nTechnical and analytical skills.\nAccuracy and attention to detail when handling data.\nConflict resolution skills.\nFinancial literacy.\nThe ability to work effectively as part of a team.\nDesirable skills and experience\nPrevious collections, account management or customer management experience.\nExperience within the finance industry.\n\nJob Benefits\nWhy join YouLend?\nAward-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.\nAward-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.\nIt’s just getting fun:\nWe have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. \nBut the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started. \n Lots of upsides:\nHigh-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business). \nWell-capitalised with supportive private equity backing. \nPart of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. \n Motivating work environment:\nA high-quality team that pushes each other to succeed through direct feedback and aligned incentives. \nStrong and transparent team culture, we have each other’s backs. \nIndependent work environment where results matter. \nData-driven culture and emphasis on speed (anti-red tape). \n\nWe offer a comprehensive benefits package that includes:\n\nPrivate Medical insurance via Vitality and Dental Insurance with BUPA \nEAP with Health Assured\nEnhanced Maternity and Paternity Leave\nModern and sophisticated office space in Central London\nFree Gym in office building in Holborn\nSubsidised Lunch via Feedr\nDeliveroo Allowance if working late in office\nMonthly in office Masseuse\nTeam and Company Socials\nFootball Power League / Paddle and Yoga Club \n\nAt YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.","description_format":"text","description_chars":3782,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Financial Services","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-11-02T18:18:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/youlend-collections-executive","json_url":"https://alion.io/job/youlend-collections-executive.json","meta":{"generated_at":"2026-11-05T17:52:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23379,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172539},"rest":"https://alion.io/mcp/rest/get_company?id=172539"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyoulend-collections-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyoulend-collections-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyoulend-collections-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/youlend-collections-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyoulend-collections-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3620737}},{"tool":"search_jobs","arguments":{"company":"youlend.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3620737},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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