{"id":2395409,"url":"https://alion.io/job/yoummday-operations-manager-mfd-us","title":"Operations Manager (m/f/d) US","company":{"id":690058,"name":"yoummday","domain":"yoummday.com","url":"https://alion.io/company/yoummday","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1795},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T19:06:08Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T07:27:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Your mission\nWe are looking for an Operations Manager to join us as soon as possible at our office in Miami, Florida. As an Operations Manager, you will take responsibility for a customer service & sales project for one of our well-known clients, overseeing both operational and process-related aspects. You will lead up to 5 Team Leads, each managing up to 25 independently contracted agents who report directly to them.\nThis role offers a unique opportunity to establish and lead a customer service team for one of our clients in the travel industry. You will play a key role in building the team for an industry-leader from the ground up - shaping the strategy, defining processes, and driving performance to achieve ambitious growth targets. Working closely with senior leadership, you will have the chance to make a direct impact on yoummday’s expansion into the U.S. market, while developing and motivating a high-performing team that delivers exceptional results.\nProject Management & Account Management: You act as the primary point of contact for our clients, implement their specific requirements into our processes, and ensure high-quality execution in close coordination with your reporting Team Leads.\n\nLeadership & Coaching: You empower and coach your remote customer care team leads to act independently while inspiring them to motivate their teams to peak performance - always with the goal of maximizing customer satisfaction and sales performance.\n\nAnalytical Mindset: You analyze all relevant KPIs of your project, quickly identify areas for improvement, and proactively drive timely optimizations.\n\nStakeholder Management: You coordinate all internal and external stakeholders to ensure seamless processes and positive outcomes. You proactively drive process improvements and collaborate closely with the operations management team.\n\nYour skillset\nEducation & Experience: You have a completed professional qualification and bring solid experience in customer service management, project management and team leadership, with at least 3 years’ experience in a customer service environment and experience in the travel industry.\n\nLeadership: You have a proven track record in building, leading, and motivating high-performing teams. You excel at setting clear targets, monitoring KPIs, and driving revenue growth while maintaining customer satisfaction.\n\nLanguage Skills & Client Needs: You understand the needs of our clients, communicate confidently at eye level, and know how to manage projects efficiently. You speak fluent English, being comfortable communicating in Spanish is a plus.\n\nMotivating and convincing: As a communication expert, you can inspire and motivate people through persuasion, energy, and expertise - even in a remote work environment.\n\nResults-Oriented: You combine a strong commitment to quality with a sharp focus on achieving sales results. You work in a structured manner, and can adapt flexibly to fast-changing situations.\n\nConfident Presence: You have a confident and self-assured presence, enjoy working in cross functional and intercultural teams, and bring a good sense of humor.\n\nYour winning deal\nYour Benefits: We believe great work deserves great benefits. Enjoy a generous number of paid time off (PTO) days to recharge and unwind, medical, dental, vision insurance plus a company contribution to your 401(k) plan to help secure your future.\n\nYour Footprint: A role in a profitable company where you have the freedom and trust to shape its future while working with us on the \"future of work.\"\n\nOur Values: We pride ourselves on an open, authentic culture and a strong, dynamic, and humorous team that looks forward to making bold decisions and exploring new paths together to drive sustainable success.\n\nYour Opportunity: From day one, you will have the chance to take on responsibility, drive innovation, and grow both the company and yourself alongside a team of experts.\n\nAbout us\nAre you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?\nThen yoummday is the right place for you!\nyoummday: “ You made my day ” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“Talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees (“Daymakers”) at 5 locations in Europe and 1 in the USA - further growth is inevitable ;).\nBecome part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.\nAt yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger - which is why we actively promote an inclusive work environment where everyone can reach their full potential.","description_format":"text","description_chars":5166,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Upper-Intermediate (B2)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-12T22:27:43Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.784,"p_room":0.788,"age_days":6,"expected_fill_days":8,"reasons":["conf:2","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/yoummday-operations-manager-mfd-us","json_url":"https://alion.io/job/yoummday-operations-manager-mfd-us.json","meta":{"generated_at":"2026-10-19T09:25:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6490,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690058},"rest":"https://alion.io/mcp/rest/get_company?id=690058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyoummday-operations-manager-mfd-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyoummday-operations-manager-mfd-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyoummday-operations-manager-mfd-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yoummday-operations-manager-mfd-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyoummday-operations-manager-mfd-us"}]}