{"id":3916655,"url":"https://alion.io/job/young-innovations-customer-service-representative","title":"Customer Service Representative","company":{"id":3150715,"name":"Young Innovations","domain":"younginnovations.com","url":"https://alion.io/company/younginnovations-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-07T12:52:22Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-10T02:58:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Summary:\nAt Young Innovations, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health™\nWe embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, Young is here to support your goals and continuous learning. At Young, YOU are at the core of what we do.\nPosition Overview:\nThe primary focus of the Customer Service Representative is to provide quality service to our customers. The CSR will effectively communicate with a diverse customer base via phone, email, and fax to respond to inquiries, place orders, problem solve, obtain information, set-up repairs/returns, and communicate product information; as well as perform related duties as required.\nYou’ll like this role if:\nYou’ll like this role if you enjoy staying busy, solving problems, and making someone’s day easier.\nYou’re someone who can juggle calls, emails, and tasks while keeping a positive attitude and strong attention to detail.\nIf you like learning products, working with a team, and seeing your work directly impact customers, this is a great fit.\nWhy You’ll Love Working Here:\nMedium sized company - not too big, not too small - just enough to get things done and see your impact.\nDid we say benefits? Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more!\nYour work matters - you’ll play a key role in supporting customers and keeping operations running smoothly.\nWho you’ll work with:\nYou’ll report to the Customer Service Manager and work closely with a collaborative team of Customer Service Representatives, as well as cross-functional partners in Operations, Sales, and other internal teams.\nWhat You’ll Do:\nProvide superior customer service through effectively responding to all inbound customer calls, email, and faxes.\nSupport customers through providing solutions includingAccurate order processing and pricing functions in the ERP system\nChanges to accounts\nOrder inquiries such as tracking information and product ETAs\nProduct advice/knowledge\nCoordinate product return/repair support including logging product and service complaints in a timely and professional manner\nCommunication of product availability information\n\nProvide outbound communication as necessary to resolve or follow-up on issues.\nUtilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities.\nAccurately obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team.\nAccurately create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences.\nResponsible for achieving all goals and metrics as assigned.\nRelated DutiesCustomer Service Administrative duties, including web, fax, mail, or Fulfillment Center order entry, and creation and/or analysis of basic system-based reports.\nParticipation in special projects as assigned.\nRun reports as needed.\nAssists/backs-up peers.\n\nQualifications\nWhat You’ll Bring:\nTwo years’ customer service experience in either a call center environment featuring a moderate to high volume of inbound and outbound calls or a manufacturing environment\nExperience with an order management system, including a CRM is preferred.\nOr an equivalent combination of training and experience.\nHave the ability to learn products, processes, services and customers.\nBasic to intermediate knowledge of MS Office, including Excel, Word, and Outlook.\nCommunicate effectively and professionally, both verbally and in writing.\nAbility to answer incoming phone calls for the majority of each day.\nAbility and desire to multi-task and quickly reset priorities as dictated by workflow. Excellent organization skills.\nAbility to continuously be accurate and precise throughout an entire workday.\nExcellent interpersonal skills. Maintenance of a positive and enthusiastic attitude throughout each workday.\nAbility to quickly and thoroughly respond to customer inquiries.\nThe ability to use a telephone and personal computer, while seated for the majority of an 8-hour shift, is required.\nPhysical Requirements/Working Locations\nOffice Environment\nThis position is based in an office environment and is primarily sedentary in nature. It requires regular use of standard office equipment, including computers, phones, photocopiers, scanners, filing cabinets, and fax machines. Some roles may involve wearing a headset and sustained computer use for 8 or more hours per day. Employees may be required to sit, stand, or walk for extended periods, and occasional bending, lifting, or carrying items up to 50 pounds may be necessary.\nYoung Innovations, Inc. is an Equal Opportunity Employer and E-Verify participating employer.","description_format":"text","description_chars":5238,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-11-07T12:52:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:12","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/young-innovations-customer-service-representative","json_url":"https://alion.io/job/young-innovations-customer-service-representative.json","meta":{"generated_at":"2026-11-10T04:34:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10678,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3150715},"rest":"https://alion.io/mcp/rest/get_company?id=3150715"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyoung-innovations-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyoung-innovations-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyoung-innovations-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/young-innovations-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyoung-innovations-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3916655}},{"tool":"search_jobs","arguments":{"company":"younginnovations.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3916655},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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