{"id":3427828,"url":"https://alion.io/job/young-living-customer-experience-representative","title":"Customer Experience Representative","company":{"id":1865438,"name":"Young Living","domain":"youngliving.com","url":"https://alion.io/company/youngliving-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":383},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T23:09:20Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T06:28:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Customer Experience Representative serves as the first point of contact for customers and Brand Partners, ensuring a seamless, welcoming, and knowledgeable experience across all touchpoints. Based in the Experience Centre, this role supports inquiries related to products, accounts, and orders through in-person interactions, phone, email, and chat. The ideal candidate is a proactive problem solver with strong interpersonal and organizational skills, committed to delivering exceptional service and contributing to the overall customer journey and brand loyalty.\nEssential Functions:\nGreet and assist customers and Brand Partners visiting the Experience Centre, offering product education and personalized recommendations while encouraging hands-on engagement with products.\nProvide prompt, professional support across multiple channels for inquiries related to accounts, orders, and products.\nMaintain a clean, organized, and visually appealing Experience Centre by replenishing stock and maintaining product displays.\nSign in visitors, assist with facility navigation, and provide support with Training Room bookings.\nAccurately document all customer interactions and feedback in CRM and support systems.\nResolve customer concerns with empathy, efficiency, and a focus on long-term satisfaction.\nCollaborate with internal teams to resolve complex issues and escalate when necessary.\nProvide insights and feedback from customer interactions to support continuous improvement in service delivery.\nStay up to date on company policies, promotions, product knowledge, and system changes to ensure accurate and current information is shared with customers.\nMeet or exceed performance metrics, including response time, customer satisfaction, and issue resolution.\nConsistently represent the Young Living brand in a professional, positive, and values-aligned manner.\nSkills & Qualifications:\nExcellent verbal and written communication skills.\nStrong interpersonal skills with active listening abilities.\nProficiency in customer service tools and CRM platforms (e.g., OMS, Microsoft Outlook).\nAbility to manage multiple tasks and prioritize effectively in a fast-paced environment.\nStrong problem-solving skills and keen attention to detail.\nEmpathy, patience, and professionalism when supporting diverse customer needs.\nTech-savvy and comfortable navigating multiple digital communication platforms.\nRequired Education and Experience\nHigh school diploma or equivalent.\nAt least 1 year of experience in a customer service or support role.\nA combination of education and relevant professional experience may be considered to meet the minimum qualifications.\nPreferred Education and Experience\nAssociate’s or Bachelor’s degree in Business, Communications, Marketing, or a related field.\n2+ years of customer service or customer experience in a call center, retail, or support environment.\nExperience working in a team-oriented, customer-facing role.\nFamiliarity with customer experience principles and customer journey mapping is a plus.\nSupervisory Responsibility:\nThis job does not have supervisory responsibilities.\nWork Environment:\nThis job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment.\nPosition Type/Expected Hours of Work:\nThis position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 10 a.m. to 6 p.m., with an half-hour lunch, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Employees are also expected to work at least one non-convention farm event a year and to work at the annual company convention. Exact hour requirements and schedule can be reasonably modified as necessary for the business needs by the employee’s manager.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities of this job include close vision and the ability to adjust focus. The employee is required to type, file, and occasionally lift office supplies up to 20 pounds. The employee must be physically able to tolerate the scent of essential oils worn or diffused.\nEqual Employment Opportunity:\nYoung Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability.\nSponsorship:\nYoung Living does not provide visa sponsorship for this position. Applicants must be currently authorized to work in Canada on a full-time basis.\nNote:\nThis job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.","description_format":"text","description_chars":5096,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T23:09:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/young-living-customer-experience-representative","json_url":"https://alion.io/job/young-living-customer-experience-representative.json","meta":{"generated_at":"2026-10-31T06:32:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1865438},"rest":"https://alion.io/mcp/rest/get_company?id=1865438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyoung-living-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyoung-living-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyoung-living-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/young-living-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyoung-living-customer-experience-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3427828}},{"tool":"search_jobs","arguments":{"company":"youngliving.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3427828},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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