{"id":2184074,"url":"https://alion.io/job/youngcapital-kpn-servicedesk-coordinator-hoofddorp","title":"KPN - Servicedesk Coordinator - Hoofddorp","company":{"id":174417,"name":"YoungCapital","domain":"youngcapital.nl","url":"https://alion.io/company/youngcapital","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hoofddorp, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3700,"max":4800,"currency":"EUR","period":"month","gross":null,"usd_annual":64500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-10-08T13:00:35Z","employer_posted_date":null,"last_verified_at":"2026-10-27T04:17:15Z","board_verified":false,"closed_at":"2026-10-27T04:17:15Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Wat ga je doen? Als Servicedesk Coördinator ben je verantwoordelijk voor het bewaken van de kwaliteit van de dienstverlening aan Holland Casino. Je houdt overzicht over de dagelijkse operatie, bewaakt SLA's en KPI's en zorgt dat incidenten en escalaties op de juiste manier worden opgevolgd.\nWat ga je doen?\nJe coördineert bij Major Incidents (P1) het proces en stemt af met de verschillende oplosgroepen, de klant en interne stakeholders. Daarnaast signaleer je trends, knelpunten en verbeterkansen binnen de dienstverlening. Je vertaalt deze naar concrete verbeteringen, begeleidt de uitvoering en bewaakt de voortgang en resultaten.\nOok ben je een belangrijk aanspreekpunt voor de klant, Service Level Management, Major Incident Management en Problem Management. Je monitort de workload, stuurt waar nodig bij en ondersteunt medewerkers bij een goede procesgang en kwaliteit. Daarnaast bewaak je de kwaliteit van ticketregistraties, neem je deel aan operationele overleggen en bereid je ketenoverleggen voor.\n\n Wat wij bieden Een salaris van € 3.700,00 tot € 4.800,00 bruto per maand obv 40 uur;\nEen uitdagende opdracht binnen een IT-omgeving bij Holland Casino.\nRuimte om mee te denken over procesverbeteringen en de kwaliteit van de dienstverlening.\nMogelijkheden om jezelf verder te ontwikkelen binnen IT Service Management en incidentcoördinatie.\n\n Wat wij vragen Minimaal hbo werk- en denkniveau;\nMinimaal 3 jaar relevante ervaring als Servicedesk Coördinator of in een vergelijkbare functie, met kennis van ITIL-processen en ervaring met incidentmanagement binnen een complexe IT-omgeving.\nErvaring met ServiceNow en het bewaken van SLA's, KPI's en ticketregistraties, aangevuld met sterke analytische en communicatieve vaardigheden.\n\n Solliciteren Ben jij de perfecte kandidaat voor deze vacature als KPN - Servicedesk Coordinator - Hoofddorp en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op! Extra informatie Status Open Opleidingsniveaus MBO, HBO, Universiteit Plaats Hoofddorp Werkuren per week 36 - 40 Dienstverbanden Parttime (overdag), Fulltime (ervaren), Tijdelijke fulltime baan, Thuiswerk Salarisindicatie Tussen €3.700 en €4.800 Per maand Verantwoordelijk voor Als Servicedesk Coördinator ben je verantwoordelijk voor het bewaken van de kwaliteit van de dienstverlening aan Holland Casino. Gepubliceerd op 08-10-2026 Uren: 36 - 40 Dienstverband: \n thuiswerk, fulltime, parttime Vaardigheden\n\n Je beheerst Nederlands\n\n Opleiding\n MBO, HBO, Universiteit Wat wij bieden\n Contract: \n thuiswerk, fulltime, parttime","description_format":"text","description_chars":2596,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T15:00:48Z"},{"event":"close","at":"2026-10-27T04:17:15Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":64500,"is_top_pay":false},"html_url":"https://alion.io/job/youngcapital-kpn-servicedesk-coordinator-hoofddorp","json_url":"https://alion.io/job/youngcapital-kpn-servicedesk-coordinator-hoofddorp.json","meta":{"generated_at":"2026-10-28T15:45:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21129,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174417},"rest":"https://alion.io/mcp/rest/get_company?id=174417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyoungcapital-kpn-servicedesk-coordinator-hoofddorp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyoungcapital-kpn-servicedesk-coordinator-hoofddorp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyoungcapital-kpn-servicedesk-coordinator-hoofddorp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/youngcapital-kpn-servicedesk-coordinator-hoofddorp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyoungcapital-kpn-servicedesk-coordinator-hoofddorp"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2184074}},{"tool":"search_jobs","arguments":{"company":"youngcapital.nl","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2184074},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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