ONIT Technical Support Engineer

YourITeams • 2 days ago

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Location

Hybrid

Seniority

Senior · 5+ years exp

Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 23, 2026. YourITeams scores B on the Alion truth index.

Overview

Company

Impact

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YourITeams

YourITeams is a Polish IT outsourcing company that supplies individual specialists and dedicated software, data and DevOps teams to client projects, building and maintaining technology teams in Poland. Positioned as a boutique provider, it reports more than 40 clients including Fortune 500 firms, access to a network of over 25,000 vetted IT specialists, first candidate profiles within 24 to 48 hours and consultant turnover of about 3 percent a year. It recruits Java, .NET, full-stack, Ruby on Rails, Drupal and Dynamics 365 developers, Salesforce and SAP consultants, Power BI and SharePoint developers and data business analysts for client engagements.

youriteams.com • Warsaw • UTC+01:00 • IT Staffing & Staff Augmentation • IT Outsourcing & Dedicated Teams • 201-500 employees

The organisation seeks an experienced ONIT Technical Platform Engineer/Administrator to provide advanced technical support, platform configuration, and integration development for the ONIT enterprise platform.

Responsibilities

Triage, manage, and resolve platform issues including incidents, service requests, and change requests for the ONIT environment.
Partner with Legal Operations, internal IT teams, and vendor support to drive timely and documented resolutions.
Configure and maintain ONIT modules such as matter management, spend management, and vendor/outside counsel workflows.
Design and implement platform configurations, workflows, and custom solutions aligned to Legal business requirements and operational objectives.
Develop and maintain integrations between ONIT and enterprise systems (for example ERP, CLM, and finance tools) using APIs and middleware solutions.
Lead technical design sessions and translate business requirements into scalable, maintainable platform solutions.
Operate within SLA-driven support models and maintain accurate records in ticketing systems.

Qualifications

Minimum 5 years of hands-on experience supporting enterprise legal technology platforms, specifically ONIT or comparable systems (TeamConnect, Legal Tracker, or similar).
Strong understanding of Legal Operations processes, including matter management, eBilling, and contract lifecycle management.
Proven experience with ticketing systems such as ServiceNow or Jira, and working within SLA-driven support frameworks.
Demonstrated ability to design and implement platform configurations, workflows, and integrations using APIs and middleware.
Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.
Analytical problem-solving skills and attention to detail in technical design and issue resolution.

Benefits

Opportunity to work on a core enterprise platform supporting Legal Operations and cross-functional teams.
Collaboration with internal stakeholders and external vendors on high-impact technical projects.
Structured support environment with clear SLAs and documented processes.
Hybrid work from Warsaw
Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
Agile approach and no bureaucracy.
Activities to support your well-being and health.
Luxmed Gold Extended medical care and Multisport Plus benefit.