{"id":3144621,"url":"https://alion.io/job/youriteams-onit-technical-support-engineer","title":"ONIT Technical Support Engineer","company":{"id":4441827,"name":"YourITeams","domain":"youriteams.com","url":"https://alion.io/company/youriteams","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-23T07:41:06Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T23:56:00Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The organisation seeks an experienced ONIT Technical Platform Engineer/Administrator to provide advanced technical support, platform configuration, and integration development for the ONIT enterprise platform.\nResponsibilities\nTriage, manage, and resolve platform issues including incidents, service requests, and change requests for the ONIT environment.\nPartner with Legal Operations, internal IT teams, and vendor support to drive timely and documented resolutions.\nConfigure and maintain ONIT modules such as matter management, spend management, and vendor/outside counsel workflows.\nDesign and implement platform configurations, workflows, and custom solutions aligned to Legal business requirements and operational objectives.\nDevelop and maintain integrations between ONIT and enterprise systems (for example ERP, CLM, and finance tools) using APIs and middleware solutions.\nLead technical design sessions and translate business requirements into scalable, maintainable platform solutions.\nOperate within SLA-driven support models and maintain accurate records in ticketing systems.\nQualifications\nMinimum 5 years of hands-on experience supporting enterprise legal technology platforms, specifically ONIT or comparable systems (TeamConnect, Legal Tracker, or similar).\nStrong understanding of Legal Operations processes, including matter management, eBilling, and contract lifecycle management.\nProven experience with ticketing systems such as ServiceNow or Jira, and working within SLA-driven support frameworks.\nDemonstrated ability to design and implement platform configurations, workflows, and integrations using APIs and middleware.\nExcellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.\nAnalytical problem-solving skills and attention to detail in technical design and issue resolution.\nBenefits\nOpportunity to work on a core enterprise platform supporting Legal Operations and cross-functional teams.\nCollaboration with internal stakeholders and external vendors on high-impact technical projects.\nStructured support environment with clear SLAs and documented processes.\nHybrid work from Warsaw\nUnique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.\nAgile approach and no bureaucracy.\nActivities to support your well-being and health.\nLuxmed Gold Extended medical care and Multisport Plus benefit.","description_format":"text","description_chars":2413,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T09:35:54Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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