{"id":4003979,"url":"https://alion.io/job/youtrip-financial-operations-associate","title":"Financial Operations Associate","company":{"id":175416,"name":"YouTrip","domain":"you.co","url":"https://alion.io/company/youtrip-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T05:53:48Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T11:50:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We Are\nYouTrip is the leading and fastest-growing multi-currency payment platform in Southeast Asia. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$10 billion in total payment value annually.\nOur consumer and business propositions - YouTrip and YouBiz - empower individuals and businesses with inclusive, accessible, and affordable financial solutions. In 2023, we closed our US$50 million Series B fundraising led by global venture capital fund Lightspeed Venture Partners, a testament to YouTrip’s commitment to revolutionising digital financial services across Asia and beyond.\nRecognised as CNBC’s World’s Top Fintech Companies 2024, Top Fintech Leader by the Monetary Authority of Singapore and the Singapore Fintech Association, and LinkedIn’s Top Startup for two consecutive years, YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.\nYouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses. Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.\nYou Will\nBe responsible for chargebacks, disputes, refunds, and other financial operations processes.\nBe hands-on in operations, especially in the initial phase - gaining a deep understanding of the end-to-end chargeback process, including submission to the network, documentation, and resolution handling.\nDevelop, optimize, and update operational processes to drive efficiency and consistency across markets.\nMaintain and update operations dashboards and tracking systems to monitor team performance and key operational metrics.\nProvide insights and recommendations to senior stakeholders to support decision-making and strategic initiatives.\nCollaborate closely with cross-functional teams (Product, CS, Compliance, etc.) to ensure smooth operations and a seamless user experience.\nRequirements\nHave at least 6 years of working experience, preferably in the financial or fintech industry.\nPossess strong operational knowledge of chargeback processes - from case submission to the network through to resolution and closure.\nDemonstrated leadership potential, with the ability to take initiative and guide others toward shared goals.\nStrong communication and interpersonal skills, able to collaborate effectively across departments.\nAnalytical and structured thinker, capable of identifying root causes and proposing practical solutions.\nHigh level of integrity and professionalism, able to manage confidential and sensitive data with care.\nSelf-motivated, adaptable, and open to learning in a fast-paced, evolving environment.\nAble to work both independently and as part of a team.\nDegree/Diploma in Accounting, Finance, or Economics.","description_format":"text","description_chars":2978,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-11-10T05:53:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":69,"reasons":["conf:3","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/youtrip-financial-operations-associate","json_url":"https://alion.io/job/youtrip-financial-operations-associate.json","meta":{"generated_at":"2026-11-11T13:35:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24793,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175416},"rest":"https://alion.io/mcp/rest/get_company?id=175416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyoutrip-financial-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyoutrip-financial-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyoutrip-financial-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/youtrip-financial-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyoutrip-financial-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4003979}},{"tool":"search_jobs","arguments":{"company":"you.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4003979},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}