Manager, Product Deployment Engineer, YouTube+

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

In this role, you will operate at the critical intersection of ad technology, strategic media planning, and complex business transformation. You will be a technical expert, media strategist, and collaborative leader. You will be operating within a highly matrixed global organization, and will navigate cross-functional partnerships across Business, Product Management, Engineering, and Regional Go-To-Market (GTM) teams. You will bridge product capability gaps, architect functional prototypes, and deliver the last mile of complex Google product deployment for Australia-New Zealand's (AuNZ’s) largest advertisers.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Lead the Product Deployment Engineering (PDE) team for YouTube+ across Australia and New Zealand, managing a matrixed organization through joint planning, Objectives and Key Results (OKRs), and success metrics.
• Partner with cross-functional leadership, including sales, specialists, GTM, to align on customer interventions, drive product adoption, and unlock revenue pipeline opportunities.
• Own service delivery and planning for AUNZ Large Customer Sales (LCS) customers, pioneering new integrated media and technical support constructs in collaboration with key internal stakeholders.
• Manage strategic stakeholder relationships, advising external C-level clients and internal executives to resolve complex escalations and ensure exceptional customer satisfaction.
• Provide deep technical and market expertise in systems infrastructure, AI fluency, video measurement, and Media Mix Modeling to drive full adoption of Google products.

Qualifications

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 15 years of experience in a technical project management or a customer-facing role.
• 5 years of experience in people management.

Preferred qualifications:

• Experience leading and mentoring technical teams.
• Proven technical background in web architectures, Application Programming Interfaces (APIs), data pipelines, and systems design, with practical experience integrating machine learning or AI-motivated solutions into commercial workflows.
• Track record of acting as a trusted advisor to C-level and agency leadership, translating complex technical architectures into strategic media and business outcomes.
• Deep familiarity with the Australia and New Zealand media landscape, key agency holding groups, enterprise client challenges, and local industry governance/measurement bodies.
• Demonstrated domain expertise in video advertising effectiveness, cross-media measurement methodologies, Media Mix Modeling, Brand Lift studies, or attribution modeling.