{"id":1347408,"url":"https://alion.io/job/ypo-it-support-specialist","title":"IT Support Specialist","company":{"id":1769951,"name":"YPO","domain":"ypo.org","url":"https://alion.io/company/ypo-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-09-28T21:43:50Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"POSITION PURPOSE\nThe IT Support Specialist is responsible for analyzing, troubleshooting and resolving support requests for all company supported hardware, services and applications.\nPRIMARY RESPONSIBILITIES\nCourteously and expeditiously respond to all helpdesk incidents and support requests.\n\nLog, categorize, prioritize and provide solutions to all requests within the service desk.\n\nMaintain thorough knowledge of YPO applications and systems to quickly resolve issues.\n\nInvestigate network operations alerts and respond as necessary.\n\nProvide technical assistance to associates and contractors by diagnosing, researching and troubleshooting technology related issues.\n\nEscalate recurring and wide-spread issues to the IT Operations Manager.\n\nParticipate in the selection of hardware standardizations and application deployments.\n\nParticipate in the creation of technical training content and delivery as needed.\n\nOrganize and track IT supplies and assets.\n\nInstall, configure, troubleshoot and maintain computer systems and cloud services.\n\nCreate and maintain knowledgebase files for user self-troubleshooting.\n\nPerform new hire onboarding and terminations as requested and approved based on defined procedures ensuring a pleasant experience for all involved.\n\nEvaluate compatibility of proposed solutions with existing hardware and services.\n\nAnalyze vendor-supplied solutions to ensure they meet user objectives.\n\nCollaborate and provide support to 2nd level support.\n\nProvide onsite and remote support for YPO events as needed.\n\nAfter hours support and projects assigned by management as required.\n\nMaintain professional and technical knowledge by attending workshops, reviewing professional publications and establishing personal networks.\n\nSKILLS\nAbility to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.\n\nExcellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable. Great sense of humor and humility.\n\nAble to maintain discretion and integrity of confidential information.\n\nResourceful and able to work independently with initiative and common sense. Effective time management, organization and prioritization skills with the ability to focus on varied projects simultaneously.\n\nPossesses a distinct global mindset, sensitive to local and international customs and protocols.\n\nDemonstrate empathy through active listening and asking the right questions to find the source of an issue.\n\nAble to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member/internal client needs and delivers with clarity.\n\nAnalytical thinker with ability influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.\n\nHeightened awareness and understanding of YPO as an organization, team and collection of products and services.\n\nExcellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.\n\nProfessional presence, appearance, and stature to interact easily with YPO members, C-level executives and peers at all levels within the organization.\n\nEXPERIENCE/BACKGROUND\n2+ years working in a dynamic service desk environment.\n\nProficient in Azure/Active Directory and Office 365 administration.\n\nExtensive experience in application, hardware and network troubleshooting.\n\nExperience with IT service desk tools such as Service Now and SysAid.\n\nStrong knowledge of Windows and MAC platforms.\n\nExperience with quality control testing on new solutions.\n\nEDUCATION/TRAINING/CERTIFICATION\nA Bachelor’s degree or equivalent hands-on technical experience.\n\nOne or more technical certifications.\n\nPHYSICAL REQUIREMENTS\nAbility to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.\n\nWillingness and ability to travel, domestically and internationally, without restrictions, approximately 5-10% per year.\n\nCOMPENSATION & PAY TRANSPARENCY\nCompensation at YPO is one part of a broader Total Rewards philosophy built to attract, motivate, and retaintalented people in every country and function where we operate. We aim to be fair, consistent, and thoughtful stewards of our resources, and we ground pay decisions in market data, role scope, and internal equity rather than negotiation alone.\nCompensation ranges are based on the associate's primary work location. Because this role may be filled in more than one country, the applicable ranges are listed below by location:\nFor United States applicants: USD 67,000-85,000 annually\nWe believe pay is only part of how YPO invests in its people. Associates are also eligible for performance-based bonus opportunities, remote work flexibility, and a comprehensive rewards package built around their wellbeing and growth. Your Talent Acquisition Business Partner will share the details specific to your location as part of the interview process.\nEOE\nYPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.\nEOE\nYPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.","description_format":"text","description_chars":6112,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T17:22:50Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.454,"p_room":0.35,"age_days":31,"expected_fill_days":15,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/ypo-it-support-specialist","json_url":"https://alion.io/job/ypo-it-support-specialist.json","meta":{"generated_at":"2026-09-29T04:21:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4096,"day_limit":5000,"remaining_today":904,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}