{"id":1288562,"url":"https://alion.io/job/yslea-nc-gtmcustomer-uccessadoption-xpansiondandang","title":"【GTM】Customer Success（Adoption & Expansion担当）","company":{"id":2675691,"name":"SYSLEA","domain":"syslea.io","url":"https://alion.io/company/syslea","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HERP","truth_index":{"grade":"C","score":60,"open_postings":12,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-26T10:58:13Z","employer_posted_date":"2026-04-26","last_verified_at":"2026-11-02T11:07:29Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":189},"description":"GTMCustomer Success（Adoption & Expansion担当）\nDescription\nFrictioは、営業やカスタマーサクセスの活動データを自動でキャプチャし、CRMを「記録する場所」から「AIが次の最善手を導く場所」へと転換するAIネイティブCRMです。\nCS Adoption担当は、顧客がFrictioを活用して業務効率を高め、ビジネス成果を最大化するための重要な役割を担います。単なるサポートにとどまらず、顧客に寄り添いながら「Frictioをツールからビジネスを加速させるパートナーへ」昇華させることを目指します。\n仕事概要：Frictioの活用深化とLTVの最大化\n本ポジションは、初期導入を終えたクライアントに対し、Frictioを組織の隅々まで浸透させ、さらなるビジネス価値を引き出すことで契約継続（Retention）および契約単価の向上（Upsell/Cross-sell）を担う非常に重要な役割です。\n「ただ使い続けてもらう」だけではなく、顧客の経営課題に深く入り込み、Frictioの活用範囲を広げる提案を行うことで、顧客の成長と自社の売上拡大の双方を牽引していただきます。\n具体的な業務内容\n定着化（Adoption）の推進： ヘルススコアに基づき、活用度が低い部署やユーザーに対する活用促進コンサルティングの実施。\nアップセル・クロスセル提案： 利用状況や経営課題を分析し、上位プランへの移行や追加オプション・追加IDの提案。\nサクセスプランの実行： 顧客の四半期ごとの目標（QBR）に合わせた振り返りと、次フェーズの活用ロードマップの提示。\n活用事例の創出： 成功事例を型化し、他部署や他拠点への横展開を支援。\nチャーン（解約）防止策の実行： 解約の予兆を早期に検知し、リカバリープランの策定と実行。\nRequirements\nFrictioは、営業やカスタマーサクセスの活動データを自動でキャプチャし、CRMを「記録する場所」から「AIが次の最善手を導く場所」へと転換するAIネイティブCRMです。\nCS Adoption担当は、顧客がFrictioを活用して業務効率を高め、ビジネス成果を最大化するための重要な役割を担います。単なるサポートにとどまらず、顧客に寄り添いながら「Frictioをツールからビジネスを加速させるパートナーへ」昇華させることを目指します。\n仕事概要：Frictioの活用深化とLTVの最大化\n本ポジションは、初期導入を終えたクライアントに対し、Frictioを組織の隅々まで浸透させ、さらなるビジネス価値を引き出すことで契約継続（Retention）および契約単価の向上（Upsell/Cross-sell）を担う非常に重要な役割です。\n「ただ使い続けてもらう」だけではなく、顧客の経営課題に深く入り込み、Frictioの活用範囲を広げる提案を行うことで、顧客の成長と自社の売上拡大の双方を牽引していただきます。\n具体的な業務内容\n定着化（Adoption）の推進： ヘルススコアに基づき、活用度が低い部署やユーザーに対する活用促進コンサルティングの実施。\nアップセル・クロスセル提案： 利用状況や経営課題を分析し、上位プランへの移行や追加オプション・追加IDの提案。\nサクセスプランの実行： 顧客の四半期ごとの目標（QBR）に合わせた振り返りと、次フェーズの活用ロードマップの提示。\n活用事例の創出： 成功事例を型化し、他部署や他拠点への横展開を支援。\nチャーン（解約）防止策の実行： 解約の予兆を早期に検知し、リカバリープランの策定と実行。\nPreferred Experiences\n・プロダクトマネジメントや営業と連携し、サービス改善に関わった経験\nWe are looking for\n・Mission「未来の働き方を創る。」に共感いただける方\n・顧客ビジネスに強い関心を持ち、成果に向けて伴走できる方\n・正解のない状況を楽しみ、ゼロから仕組みをつくる意欲がある方\n・変化に柔軟に対応し、挑戦を前向きに捉えられる方\n・チームでの協働やナレッジ共有を大切にできる方\nWorking Conditions\nSalary\n720万円〜\n※年棒制\nLocation\nOffice：\n東京都品川区北品川5-5-15 大崎ブライトコア4階\n※リモートワークあり、週2程度出社\nJob Type\n正社員\nWork hours\n所定労働時間：8時間\nフレックスタイム制（コアタイム10:00~15:00）\n休日・休暇：\n完全週休2日制\n有給休暇（10日〜）\nProbation period\nあり（3ヶ月）\nBenefits","description_format":"text","description_chars":1953,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T06:58:55Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":189,"expected_fill_days":24,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/yslea-nc-gtmcustomer-uccessadoption-xpansiondandang","json_url":"https://alion.io/job/yslea-nc-gtmcustomer-uccessadoption-xpansiondandang.json","meta":{"generated_at":"2026-11-02T13:19:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18142,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2675691},"rest":"https://alion.io/mcp/rest/get_company?id=2675691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyslea-nc-gtmcustomer-uccessadoption-xpansiondandang"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyslea-nc-gtmcustomer-uccessadoption-xpansiondandang"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyslea-nc-gtmcustomer-uccessadoption-xpansiondandang"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yslea-nc-gtmcustomer-uccessadoption-xpansiondandang\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyslea-nc-gtmcustomer-uccessadoption-xpansiondandang"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1288562}},{"tool":"search_jobs","arguments":{"company":"syslea.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1288562},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}