{"id":3461580,"url":"https://alion.io/job/yu-energy-early-arrears-advisor","title":"Early Arrears Advisor","company":{"id":685794,"name":"Yu Energy","domain":"yuenergy.co.uk","url":"https://alion.io/company/yuenergy","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26228,"max":26228,"currency":"GBP","period":"year","gross":null,"usd_annual":34906},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T14:05:01Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T12:01:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Reports to: Early Arrears Manager\nLocation: Leicester LE3 - Fully office-based role\nWorking hours: Monday to Friday, 37.5 hours a week\nJoin Our Growing Team and Help Us Lead the Way!\n We’re one of the UK’s most successful energy providers, helping thousands of commercial businesses thrive. We’ve achieved incredible things so far, but we’re only just getting started-and we want you to be part of our exciting journey.\nDue to our rapid growth, we’re now looking for dynamic, talented individuals to join our team as Early Arrears Advisor. This is not just about handling traditional credit control-it’s about being a key negotiator, building relationships, and delivering results. We need passionate professionals who are ready to take on new challenges, think outside the box, and help us lead the charge in the energy debt recovery sector.\nAt Yü, we’re driven by the belief that positive, motivated people are the key to our continued success. We don’t just want to fill a position; we want to find someone who’s eager to make an impact, be a part of a supportive and dynamic team, and contribute to our ongoing growth. We offer a fantastic work environment, excellent opportunities for professional development, and the chance to earn quarterly performance bonuses!\nPassionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.\nWhat We Need from Yü\nHere’s a taste of what you’ll be doing:\nNegotiating with customers: You'll work with commercial customers to resolve overdue debts while maintaining positive, professional relationships. \nDeveloping payment solutions: By understanding customers’ financial situations, you’ll help negotiate sustainable payment arrangements that suit their needs and circumstances. \nManaging the debt recovery process: Efficiently progressing debt cases through the treatment paths, accelerating higher-risk cases, and ensuring issues are resolved quickly to prevent further delays. \nCollaborating with teams: You'll work closely with both internal and external teams to maintain a unified, efficient approach. \nProviding performance updates: Prepare accurate management information to report on your individual performance and success. \nAbout Yü\nIf you have what it takes you could be just what we’re looking for…\n\nStrong Negotiation Skills: You’re a natural at negotiating win-win solutions and are adept at managing sensitive conversations with tact and diplomacy. \nPrevious Experience: While experience as a Credit Controller or Collections Advisor is beneficial, we're open to individuals with strong negotiation skills and customer service backgrounds. \nEnergy Industry Knowledge: Experience in the energy industry is a bonus but not essential. What matters most is your ability to understand and resolve financial issues effectively. \nCommunication and Interpersonal Skills: You must be an excellent communicator, able to build rapport and work well with a range of internal and external stakeholders. \nAnalytical Mindset: You have a keen eye for detail and are naturally curious, using your analytical skills to find solutions and improve processes. \nAmbition and Motivation: We’re looking for individuals who see this role as more than just a job. You’re motivated by success and eager to develop both professionally and personally. \nTeam Spirit: While you’ll take ownership of your responsibilities, you also work well within a team and enjoy collaborating with others to achieve common goals. \nFlexibility and Target Focused: You’ll need to be adaptable as the business and role evolve. You’re also results-driven, with a track record of hitting targets and managing your time efficiently.\nYü Come First\n We have a wide range of benefits for our employees including:\n24 days annual leave + bank holidays\nHoliday buy - up to 5 additional days\nDay off on your birthday\nEmployee Assistance Programme\nAnnual salary review\nLearning and development opportunities\nEnhanced paternity, maternity and adoption policies\nYü made a difference Awards\n3 days additional annual leave if you get married/civil partnership etc.\nAppointment allowance\nLong service recognition\nRefer a friend payment\nCompany sick pay (subject to length of service)\nNew modern facilities\nDeath in service and critical illness cover\nPlus, many more\nThis position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.\n\n If you need any reasonable adjustments to 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