{"id":2906190,"url":"https://alion.io/job/yubi-customer-success-associate","title":"Customer Success Associate","company":{"id":20330,"name":"Yubi","domain":"go-yubi.com","url":"https://alion.io/company/yubi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"HubSpot","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-20T07:54:22Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T00:31:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Success Associate \n\nAbout Us:\nYubi Group, is a leading player in the fintech space, revolutionising data-driven solutions. As part of one of India’s fastest-growing fintech unicorns, we empower businesses with data insights that drive informed decision-making. We are expanding our presence in the UAE and are looking for a highly motivated Customer Success Associate to join our team. \nRole Overview:\nThe Customer Success Associateyou will be the primary point of contact for our clients, ensuring smooth adoption, satisfaction, and expansion of Yubi’s fintech products. You will be responsible for managing client relationships post-implementation, ensuring timely issue logging and resolution, driving cross-functional collaboration, and maintaining client satisfaction through continuous engagement.\nKey Responsibilities:\nClient Retention & Growth\n\nMonitor client health scores, usage patterns, and adoption trends to identify risks and opportunities.\n\nProactively engage clients to prevent churn and ensure high retention.\n\nIdentify upsell and cross-sell opportunities, collaborating with sales teams for expansion.\n\nIssue Management (Logging & Resolution)\n\nEstablish a structured process for issue logging, tracking, and resolution through CRM/ticketing tools.\n\nCoordinate with product, operations, and tech teams to resolve client issues promptly.\n\nProvide proactive communication and updates to clients during issue resolution.\n\nMaintain detailed records of incidents, root-causes, and solutions for continuous improvement.\n\nSales Strategy & Execution:\n\nDevelop comprehensive business development plans and sales strategies to meet or exceed new sales targets.\n\nCollaborate with the marketing team to align business development efforts with go-to-market strategies.\n\nContinuously track market trends and competitor activities to position the company’s offerings effectively.\n\nAssist in identifying new markets and customer segments for business expansion.\n\nSales Reporting & Forecasting:\n\nTrack and manage all sales activities and opportunities in CRM software to ensure an accurate sales pipeline.\n\nProvide regular updates to the leadership team on sales performance, opportunities, and forecasts.\n\nMeet or exceed established sales quotas and contribute to overall company revenue goals.\n\nCross-Functional Collaboration:\n\nCollaborate closely with internal teams such as marketing, product, and customer success to ensure smooth execution of sales strategies.\n\nWork with the product team to understand the latest product offerings and updates, ensuring that the sales pitch reflects the most current solutions.\n\nParticipate in the preparation of proposals, contracts, and other client-facing documents.\n\nInvoicing, Payments & Revenue Assurance:\n\nOversee the invoicing process for assigned clients, ensuring timely and accurate billing.\n\nMonitor payment status and follow up with clients on overdue invoices.\n\nCoordinate with finance and accounts teams to resolve invoicing/payment discrepancies.\n\nMaintain transparency with clients on payment schedules and contractual commercial terms.\n\nReconcile commercial agreements vs. actual usage or live products.\n\nSLA Monitoring, Legal Adherence & Compliance\n\nMonitor SLA adherence across all active clients and ensure contractual commitments are being met.\n\nMaintain alignment with legal and InfoSec teams on data protection, privacy, and regulatory obligations.\n\nDocument and manage any contractual deviations or amendments.\n\nVendor Onboarding & Management\n\nDrive onboarding of third-party vendors or partners as per client requirements (e.g., data providers, integration vendors, etc.).\n\nCoordinate with procurement/legal for vendor due diligence, NDA, MSA, and onboarding paperwork.\n\nTrack vendor SLAs, delivery timelines, and compliance.\n\nAct as the liaison between client, vendor, and internal teams to ensure smooth collaboration.\n\nChange Request Management\n\nHandle client-initiated Change Requests (CRs) including scoping, impact analysis, approval, and implementation.\n\nTrack all change requests through structured logs, ensuring accountability and transparency.\n\nCollaborate with product, tech, and operations teams to prioritise and implement changes without disrupting SLAs.\n\nCommunicate CR status and timelines proactively to clients.\n\nQualifications:\nBachelor's degree in Business, Marketing, Data Science, or a related field (MBA preferred).\n\nAt least 3+ years of experience in technical customer success, with a focus on business development and data-driven solutions.\n\nStrong knowledge of data analytics, SaaS, and data products or services.\n\nStrong technical & product knowledge on software, databases, platforms services \n\nProven track record of successfully generating leads, engaging prospects, and closing new business in a B2B environment.\n\nExceptional communication, presentation, and negotiation skills.\n\nAbility to understand complex client needs and translate them into tailored solutions.\n\nProficient in using CRM systems (Salesforce, HubSpot, etc.), sales tools, and collaboration platforms like Jira, Asana, and Slack to manage projects, streamline communication, and enhance team coordination.\n\nHighly motivated with a results-driven mindset and the ability to work 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