{"id":2906274,"url":"https://alion.io/job/yubi-customer-success-manager-7","title":"Customer Success Manager","company":{"id":20330,"name":"Yubi","domain":"go-yubi.com","url":"https://alion.io/company/yubi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coimbatore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T07:54:22Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T09:34:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"YuCollect (https://www.yucollect.com/), Part of Yubi group - (https://www.go-yubi.com/)\nYuCollect is India’s first Unified Collections Infrastructure(, designed to transform the debt collections ecosystem at scale. It provides the foundational infrastructure that enables lenders, collection agencies, and regulators to operate on a single, transparent, and technology-driven network. From seamless discovery to compliant execution and real-time governance, YuCollect empowers all stakeholders to build modern, efficient, and trustworthy collection processes.\nYuCollect is laying down the rails for how collections should function in a rapidly evolving financial landscape. By enabling data-aligned collaboration, scalable integrations, and compliance-by-design, it ensures every participant in the ecosystem, big or small, can grow and operate with confidence.\nYuCollect is part of the Yubi Group, an end-to-end tech infrastructure powering the entire credit lifecycle for all stakeholders across India’s financial ecosystem.\nRole Summary:\nYuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling.\nKey Responsibilities:\nAdoption:\n\nFacilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness.\n\nEngage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.\n\nUsage:\n\nMonitor client usage patterns and provide guidance to optimize solution effectiveness.\n\nConduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential.\n\nTroubleshoot:\n\nQuickly identify and resolve client issues to maintain high levels of client satisfaction.\n\nCollaborate with internal teams to address any system or process-related challenges.\n\nTravel:\n\nExtensive travel to engage with clients\n\nRequirements\nExperience:\n\nOver 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions.\n\nProven track record in developing strategies for increasing product usage and client satisfaction.\n\nSkills:\n\nStrong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients.\n\nExceptional relationship management skills to build and nurture long-term client partnerships.\n\nEffective objection handling to address client concerns confidently and constructively.\n\nAbility to identify and execute cross-sell and up-sell opportunities to enhance client value.\n\nProficient problem-solving abilities to troubleshoot issues and provide timely solutions.\n\nIn-depth industry knowledge and fluency in the local language to effectively communicate with clients.","description_format":"text","description_chars":2999,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T07:54:22Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","wave","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/yubi-customer-success-manager-7","json_url":"https://alion.io/job/yubi-customer-success-manager-7.json","meta":{"generated_at":"2026-10-21T09:42:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20330},"rest":"https://alion.io/mcp/rest/get_company?id=20330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyubi-customer-success-manager-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyubi-customer-success-manager-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyubi-customer-success-manager-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yubi-customer-success-manager-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyubi-customer-success-manager-7"}]}