Implementation Senior Business Analyst

Yubi is a Fintech platform which enables debt transactions in primary and secondary markets for both retail and corporate segments. Every institutional participant will have a specific policy to interact with the Yubi platform for debt transactions. The way these participants interact with the platform is controlled by the implementation team. Different modes of interaction include platform user interaction, APIs, SFTP, dashboards/reports.

Key Responsibilities

• Understand the platform for different types of debt transactions for which the person/team is responsible. Example - Colending, Direct assignment, Secularization, SCF

• Constant appraise and update themselves on the new features developed in the platform and use it to for better understanding.

• Conduct implementation workshop for new customer onboarding for the given debt transaction which the team is responsible for.

• Understand customer specific policies/protocols on different interaction touch points - API, SFTP, dashboards/reports, user interaction

• Define the configuration, workflow and educate the customer to use our platform for enabling the given debt transaction also solving for their specific policies/protocols

• Use Yubi’s Low code setup to enable interaction touch points wherever possible

• If there are functional gaps in the platform to solve for specific policies/protocols, those has to be raised with respective product management team and track it till closure

• Detailed Documentation of customer configuration, workflow, interaction touch points - API, SFTP, dashboards/reports

• Conduct end to end UAT for a given customer to confirm that all the required desired technical and functional aspects are covered

• Handover and training Yubi’s operations team to handle regular operations for the customers if there is a need.

• Project Management of functional and technical tasks using Jira for every customer and track it till closure

• Managing and helping a team of 3-5 members to handle a group of customers for a given debt transaction product/products

Qualifications:

• 3-6 years of experience with a Bachelor's degree in Computer Science, Information Technology, or related field. MBA is a plus

• Proven experience as a Business Analyst in a product-focused role, preferably with lending background

• Strong analytical skills with the ability to gather, analyze, and interpret complex data and user feedback.

• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and present findings to stakeholders at all levels.

• Proficiency in tools and techniques for analysis, documentation and collaboration (e.g., JIRA, Confluence, Microsoft Excel, Word).

• Experience with data analysis tools and techniques (e.g., SQL, Tableau) is a plus.