Technical Program Analyst

Role Overview

We are looking for a technically strong and commercially aware Technical Program Analyst. This is a high-impact, cross-functional role that sits at the intersection of technology, operations, and business development.

The successful candidate will own program delivery across Yubi offerings - including but not limited to Originators Onboarding for DLP offering, YuVerse, Supply Chain Finance solutions - supporting client onboarding, integration management, process automation, commercial documentation, and partnership expansion. The role demands strong ownership, the ability to operate under tight deadlines, and comfort in working directly with both internal stakeholders and external clients including banks and enterprise partners.

Key Responsibilities

1. Program & Project Management

• Own end-to-end delivery of technical programs across all Yubi offerings.
• Manage project timelines, deliverable tracking, and cross-functional coordination across engineering, product, and client success teams.
• Coordinate patch updates, product releases, and go-live milestones for banks and enterprise clients.
• Maintain real-time visibility of all active engagements and proactively flag risks.

2. Client Onboarding & Integration Management

• Lead technical onboarding of new clients - including API integrations, portal setups, and UAT coordination.
• Serve as the first point of escalation for client-side technical issues, ensuring resolution within SLA.
• Coordinate InfoSec and compliance reviews for new client onboarding, working with internal security teams to reduce turnaround time.
• Support go-live coordination with clients and track revenue milestones post-launch.

3. Automation & Process Optimisation

• Identify and automate repetitive operational workflows - including invoicing, reporting, GM computation, and documentation generation.
• Build and maintain scalable automation tools that reduce manual effort and improve data accuracy.
• Standardise and manage shared team repositories, ensuring clean documentation hygiene and version control.

4. Commercial Documentation & RFP Support

• Develop and maintain standardised Statements of Work (SOWs), commercial templates, and pricing frameworks across Yubi's product suite.
• Lead or contribute to RFP and proposal submissions within compressed timelines, ensuring quality and accuracy.
• Support commercial negotiations and client presentations with data-backed preparation.

5. Partnership & Ecosystem Development

• Manage NDA and integration discussions with new partners, from initial outreach through to technical handshake.
• Support the onboarding of large dealer networks and enterprise aggregators to build the customer pipeline for banking partners.

Qualifications & Experience

Required

• 3-8 years of experience in a technical program management, solutions consulting, or fintech operations role.
• Demonstrated ability to manage cross-functional projects with multiple stakeholders and competing priorities.
• Strong analytical skills - comfortable with data, financial models, and process design.
• Experience with API integrations or coordinating technical implementations (technical fluency is essential).
• Excellent written and verbal communication in English; ability to create client-facing documents to a professional standard.
• Proven track record of delivering under pressure and maintaining SLA compliance.
• Experience supporting or owning RFP/proposal submissions in a B2B environment.

Other Attributes

• Exposure to fintech, digital lending, banking, or financial services ecosystems.
• Prior experience working with GCC-based banks or financial institutions.
• Arabic language proficiency (written and spoken) - strong advantage for localisation and partnership outreach.
• Hands-on experience with automation tools (Python scripts, Excel macros, workflow automation platforms).
• Experience managing or coordinating InfoSec / compliance review processes.