Technical Support Engineer

We are seeking a Technical Support Engineer to join our growing Customer Support organisation. While prior support experience is valuable, it is not a strict requirement; we're looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture. The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.

Responsibilities:

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Continuously learn new technologies and expand your understanding of Yugabyte's ecosystem.
• Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.

Requirements:

• Experience: 3-5 years of industry experience in a technical role.
• Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc. ).
• Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
• Strong communication skills, both written and verbal, to interact effectively with technical and non-technical audiences.
• Proactive, customer-first mindset, with patience and persistence when resolving issues.
• Ability to work independently in a fully remote environment while collaborating across global teams.