{"id":867005,"url":"https://alion.io/job/yugabyte-technical-support-engineer-apj","title":"Technical Support Engineer APJ","company":{"id":1966,"name":"Yugabyte","domain":"yugabyte.com","url":"https://alion.io/company/yugabyte","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":139,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"GCP","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Multimodal AI","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"YugabyteDB","optional":false}],"status":"live","first_seen_at":"2026-05-05T13:17:08Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-16T22:38:32Z","board_verified":true,"closed_at":null,"days_open":164,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":163},"description":"Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.\nTogether, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.\nOur Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.\nJob Title: Technical Support Engineer\nLocation: Remote (APJ timezone)\nAbout Yugabyte\n Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.\nRole Overview\n We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement - we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.\nThe ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB. \nKey Responsibilities\nProvide timely, empathetic, and technically sound assistance to customers using YugabyteDB.\nTroubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.\nCollaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.\nMaintain detailed case documentation and follow established support processes.\nContribute to knowledge base articles and support tools to enhance self-service capabilities for customers.\nContinuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.\nParticipate in a global on-call rotation, providing after-hours and Week-off support when assigned.\nWhat We’re Looking For\n Experience: 3-5 years of industry experience in a technical role. \nStrong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).\nExcellent problem-solving and analytical skills, with the ability to learn new systems quickly.\nStrong communication skills - both written and verbal - to interact effectively with technical and non-technical audiences.\nProactive, customer-first mindset, with patience and persistence when resolving issues.\nAbility to work independently in a fully remote environment while collaborating across global teams.\nLogistics & Schedule\nWork Hours: This position is aligned with early morning IST hours.\n Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).\nNice to Have (but not required)\nExperience in a technical support, customer success, or DevOps/SRE role.\nFamiliarity with open-source software and community-driven projects.\nKnowledge of PostgreSQL or other relational databases.\nWhy Join Us?\nWork on cutting-edge database technology used by top enterprises worldwide.\nCollaborative, growth-oriented team culture that values learning and innovation.\nFlexible remote work environment with strong work-life balance.\nCompetitive compensation and benefits.\nEqual Employment Opportunity Statement:\nAs an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. \nTo review Yugabyte's Privacy Policy please visit Yugabyte Privacy Notice.","description_format":"text","description_chars":4361,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Databases & DBMS"],"lifecycle":[{"event":"open","at":"2026-09-13T14:11:29Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.8,"p_room":0.44,"age_days":163,"expected_fill_days":139,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/yugabyte-technical-support-engineer-apj","json_url":"https://alion.io/job/yugabyte-technical-support-engineer-apj.json","meta":{"generated_at":"2026-10-17T01:21:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1966},"rest":"https://alion.io/mcp/rest/get_company?id=1966"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyugabyte-technical-support-engineer-apj"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyugabyte-technical-support-engineer-apj"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyugabyte-technical-support-engineer-apj"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yugabyte-technical-support-engineer-apj\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyugabyte-technical-support-engineer-apj"}]}