{"id":2423703,"url":"https://alion.io/job/yugo-residence-manager","title":"Residence Manager","company":{"id":1804977,"name":"Yugo","domain":"yugo.com","url":"https://alion.io/company/yugo-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cardiff, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32500,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":43467},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-26T17:52:38Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T01:05:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":1},"description":"Residence Manager\nLocation: The Crest, Cardiff\nWorking Period: 40 hours per week\nReports to: Area Manager \nSalary: £32,500\nKey Objectives of the Role\nYugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion.\nOur Residence Managers are in charge of our spaces, they are #Futureshapers who want to positively influence and shape the lives of others students and Yugoers. They are responsible of the smooth running of our spaces and they oversee the day-to-day management from sales and marketing, event coordination, building management, service and development of our relationships.\nIt’s a big job! Ensuring that our services are consistent and that we provide the best experience for students to live their best lives.\n___\nKey Responsibilities\n1. Manage our Spaces\nBe a smooth operator of our spaces and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turn around. \nUse your upbeat,open minded and outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly and new ideas are being welcomed. \nUndertake regular health & safety inspections ensuring students and Yugoers remain safe, reviewing hazards and risks and ensuring safe working practices are followed; ensure the team receive the appropriate training to enable them to run a safe building (e.g. fire alarm tests, relevant audits, hazard awareness).\nManage incident response including power and water outages, emergency support and fire alarm evacuations.\nTake pride in what you do and own it. Ensuring high standards of overall property presentation through inspections, working with the facilities team to ensure maintenance-related issues are resolved within SLAs.\nDeliver services within agreed budgetary and resource parameters.\nAct as the Responsible Person for water hygiene, ensuring safe management and compliance of site water systems, assisting in arranging any remedial actions or water testing required following Legionella Risk Assessments, and ensuring the site remains compliant with the Yugo Water Hygiene Management Plan\nBuild and maintain positive community relationships e.g. neighbors and emergency services\nOversee and ensure all administration duties are completed, including the processing of bookings, check in / out, early leavers, no shows, debt chasing, raising and receipting of purchase orders, student payment plans and room moves, arrears issues and any University nominations agreements.\nTake part in the on-call rota, taking ownership of resolving incidents that occur whilst on call and offering flexibility in working hours as required.\n2. Deliver on Income Targets\nBe accountable for the delivery of all KPIs of that space, including the delivery of income targets in accordance with sales process and standards; regularly monitor performance and take action where necessary.\nDrive initiatives to enhance sales opportunities and performance; own the arrears management process, ensuring team members are focused on reducing debt to a minimum.\nMaintain and develop relationships with key players at the local universities, education organizations and any other key stakeholders-in order to build stronger referral networks and potentially secure future business.\nContribute to, monitor and manage the residence budget and profit and loss reporting.\nAccountable for delivering on solid customer retention and recommendation performance in the property.\nDevelop a solid understanding of the local competitor market; levy this insight to drive sales\nKey Performance Indicators - Revenue\n· 20% - NOI target Monthly, YTD, against budget\n· 15% - GOI target Monthly, YTD, against budget\n· 15% - Debt target Monthly, YTD, against budget\n3. Student Experience\nEnsure that our students live their best life, so that we exceed their expectations and they re-book or refer us to others.\nManage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent student experience to your students \nLead engagement activities with our students; monitor their feedback and deliver action plans and recommendations to ensure their best experience.\nActing responsible towards others and the planet. Making sure to deliver on our three Pillars to ensure our students live their best life:\nYugoEco. Represents our total commitment to creating a better world for all and a sustainable environment for our students and teams. \nYuPro. Education around life and how to prepare them for the professional world. We commit to educate ourselves on climate change, we can only make a REAL difference together\nYuGrow. Addressing our students holistic needs. We commit to improve our student’s safety, physical and emotional comfort and take tangible action to make a difference in the world. \n4. Our Team of Yugoers\nAct as a leader, taking responsibility for the end-to-end journey of the Yugoers in your team; from the recruitment of new members, through their development/grow, to their departure from our business. \nEnsure that boundaries are there to be challenged and encourage a bias for action attitude. \nEnsure all policies are procedures are well known and being followed. \nSupport creating a great work environment through that encourage participation and teamwork. Ensuring any decision involving the team is taken in a consistent, fair and respectful way. \nSet clear objectives for your teams, aligned to the business plan and the delivery of KPIs. \nEnsure there is a routine in place to regularly discuss performance and behaviors for each team member as well as career aspirations and opportunities.\nBuild strong relationships with key support functions including Sales, Marketing, Data and Analytics, Systems, HR and Finance.\nEnsure there is an appropriate resource levels at all times and performance is being encourage.\nKey Performance Indicators - People\n Attrition\nHRIS - monthly\nLess than 3% of new employees leaving within 90 days\n10% - Engagement\n90% participation rate in annual engagement survey per team\nSurvey score from Mercer - annual\n15% - Performance Reviews Completion - annually \nHRIS - annually\n5. What else?\nThis job description serves as a guideline, this list of responsibilities is not intended to be exhaustive and other requests commensurate with the role may be made of you from time-to-time. This role also requires a degree of flexibility in terms of days and hours worked. There may be occasional weekend and evening work, particularly during the busy summer months.\nRequirements\nKey Skills & Capabilities\nExcellent communicator. Articulates and reinforce our brand story, values and behaviors with the team. With great skills in both written and oral English.\nPassion - Shows interest in, anticipates, and responds timely to students, team members and other Yugoers needs. Strives to consistently meet service standards.\nManaging resources -Plans, coordinates and manages internal and external resources to accomplish goals. \nInterpersonal skills -Gives timely feedback and provides coaching to the team to help them develop and grow to their maximum potential. Understands and recognizes the value of other points of view and ways of doing things.\nAdministrative Skills - Computer literate with strong application of Microsoft programs Outlook, Excel, Word and PowerPoint. \n___\nExperience and Knowledge\nEssential:\na. 5 Years of managing a team of people preferably in front office or hospitality fields.\nb. Good working understanding of tenancy management and housing legislation.\nc. Proven financial responsibility including managing forecasts, budgets and P&Ls.\nd. Previous track record of Sales, being able to develop and track Sales and Marketing campaigns.\ne. Resilience and adaptability, as well as a great cultural diversity awareness.\nf. Qualification and/or willingness to undertake training for Carbon Literacy.\nDesirable:\na. Experience in other markets and areas\nb. Previous experience in CRM and Reservation software.\nc. Knowledge and relationship with Universities or Educational organizations in the area or country.\nThe Yugo team is a force for good, our mission is to harness this passion to deliver an extraordinary living experience that supports the transition to and from student life.\nBenefits\nCompetitive salary with annual discretionary bonus\n5 weeks' annual leave\nAdditional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey\nSubsidised Health care & employee assistant program\nCycle to work scheme.\nSocial events and more!\nSo, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.","description_format":"text","description_chars":8907,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Rental","Residential Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-13T06:37:53Z"},{"event":"close","at":"2026-10-22T17:38:02Z"},{"event":"reopen","at":"2026-10-26T13:15:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":43467,"is_top_pay":false},"html_url":"https://alion.io/job/yugo-residence-manager","json_url":"https://alion.io/job/yugo-residence-manager.json","meta":{"generated_at":"2026-10-29T02:50:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4341,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804977},"rest":"https://alion.io/mcp/rest/get_company?id=1804977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyugo-residence-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyugo-residence-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyugo-residence-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yugo-residence-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyugo-residence-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2423703}},{"tool":"search_jobs","arguments":{"company":"yugo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2423703},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}