{"id":1238561,"url":"https://alion.io/job/yumifys-customer-service-representative","title":"Customer Service Representative","company":{"id":2673654,"name":"YUMIFYS","domain":"yumifys.org","url":"https://alion.io/company/yumifys","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":76000,"period":"year","method":"global_role_seniority_cell","sample_n":950},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-17T11:48:46Z","employer_posted_date":null,"last_verified_at":"2026-09-17T11:48:46Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Yumifys is seeking a professional, friendly, and customer-focused Customer Service Representative to join our growing team.\nIn this role, you will serve as an important point of contact between Yumifys and its customers. You will answer questions, provide information, address concerns, document interactions, and help customers receive timely and professional assistance.\nThe ideal candidate communicates clearly, enjoys helping people, stays calm when resolving problems, and can provide a consistently positive customer experience.\nKey responsibilities\nRespond to inbound inquiries via phone, email, and chat, ensuring accurate and timely resolutions.\n\nDocument all interactions in the CRM system, updating customer records and tracking issue status.\n\nIdentify and troubleshoot product or service issues, escalating complex cases to appropriate teams.\n\nManage a high volume of requests while maintaining quality and adherence to service level agreements.\n\nProvide proactive follow-up to close loops and improve the overall customer experience.\n\nCollaborate with sales, technical, and operations teams to resolve cross-functional problems.\n\nContinuously improve processes by sharing feedback and best practices with leadership.\n\nRequired qualifications\n1-5 years of experience in a customer support or call-center environment.\n\nExcellent written and verbal communication skills with strong active-listening abilities.\n\nProficient typing speed of at least 60 wpm and comfortable using CRM platforms (e.g., Salesforce, Zendesk).\n\nDemonstrated ability to multitask, prioritize, and manage time effectively in a remote setting.\n\nProven problem-solving and conflict-resolution skills.\n\nReliable high-speed internet connection and a dedicated home office workspace.\n\nNice to have\nExperience with additional support tools such as live-chat software or ticketing systems.\n\nFamiliarity with basic data analysis to identify trends and improve service quality.\n\nCertification in customer service or related fields (e.g., HDI, ITIL).\n\nPrevious remote work experience with a track record of meeting performance metrics.","description_format":"text","description_chars":2108,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nutrition & Dietetics"],"lifecycle":[{"event":"open","at":"2026-09-25T16:26:56Z"}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.723,"p_room":0.9,"age_days":13,"expected_fill_days":21,"reasons":["seen:13","win:mid","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/yumifys-customer-service-representative","json_url":"https://alion.io/job/yumifys-customer-service-representative.json","meta":{"generated_at":"2026-10-01T13:43:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-02T00:00:00Z"}}}