{"id":3892509,"url":"https://alion.io/job/yuxi-global-technical-writer-end-user-documentation","title":"Technical Writer - End User Documentation","company":{"id":4185,"name":"Yuxi Global","domain":"yuxiglobal.com","url":"https://alion.io/company/yuxi-global","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Medellín, Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-06T21:17:19Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T23:46:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Veritas Automata is a technology consulting and software development company dedicated to delivering innovative solutions that drive business success. Combining expertise in automation, AI, cybersecurity, and advanced technology, we help organizations improve efficiency, strengthen resilience, and accelerate growth.\nWe work with clients across industries to solve complex business and technology challenges through practical, scalable solutions, and we place experienced operators alongside client teams to extend their capacity. Our culture values innovation, accountability, collaboration, and continuous learning, creating opportunities for talented professionals to make a meaningful impact.\n The Technical Writer - End User Documentation develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end-user workflows and the broader content ecosystem. The Technical Writer - End User Documentation works closely with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate, well-structured, and developed to a high standard.\nRole Responsibilities\nDevelop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases.\n\nUse release overviews and release notes as the source of truth so content is complete and accurate at the time of each release.\n\nWrite clear, precise technical documentation that translates complex functionality into language users can understand.\n\nDetermine where new content belongs within the knowledge base, and how functionality connects across the platform, user roles, and processes.\n\nCreate training assets such as training presentations, training manuals, curriculum materials, and competency assessments. These are delivered as completed assets, not presented live.\n\nWork with product owners, who serve as subject matter experts, to confirm accuracy. Incorporate review feedback from product owners and the Manager, Technology Training.\n\nWork with the Customer Success team to build an understanding of clinical research context and the platform.\n\nKeep team templates and existing materials current with the Technology Training team.\n\nSupport monitoring of knowledge base effectiveness.\n\nOver time, grow into e-learning development, video tutorials, and other learning formats\n\nRole Clarifications\nThis role does not include instructor-led training, in person or virtual.\n\nThis role does not interact directly with external customers.\n\n Requirements\n5+ years of technical writing or documentation experience for software or SaaS platforms, including long-form technical documentation.\n\nProven ability to translate highly technical information into clear, user-friendly content.\n\nExperience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.\n\nDemonstrated technical aptitude and the ability to learn complex software quickly.\n\nStrong attention to detail, accuracy, and critical thinking. Understands context rather than only transcribing requirements.\n\nCollaborative and comfortable asking subject matter experts questions, and receptive to review and feedback.\n\nA disciplined self-starter who can work independently in a remote environment.\n\nExcellent organizational and time-management skills, with the ability to meet release deadlines.\n\nPreferred Qualifications\nBachelor’s degree in a clinical, science, health-related, or technical communication field.\n\nExperience in clinical research, life sciences, healthcare, or IT industry.\n\nExperience with e-learning authoring or video tutorial tools.\n\nExperience working with agile development teams and release cycles.","description_format":"text","description_chars":3830,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development","AI Consulting & Integration","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-06T22:02:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/yuxi-global-technical-writer-end-user-documentation","json_url":"https://alion.io/job/yuxi-global-technical-writer-end-user-documentation.json","meta":{"generated_at":"2026-11-09T03:10:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4185},"rest":"https://alion.io/mcp/rest/get_company?id=4185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fyuxi-global-technical-writer-end-user-documentation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fyuxi-global-technical-writer-end-user-documentation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fyuxi-global-technical-writer-end-user-documentation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/yuxi-global-technical-writer-end-user-documentation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fyuxi-global-technical-writer-end-user-documentation"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3892509}},{"tool":"search_jobs","arguments":{"company":"yuxiglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3892509},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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