{"id":2507685,"url":"https://alion.io/job/z0x20a-client-services-coordinator-csc-ottawa","title":"Client Services Coordinator (CSC) Ottawa","company":{"id":1097061,"name":"[z(0x20a)]('(((","domain":"carefor.ca","url":"https://alion.io/company/carefor","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":908},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-14T08:00:57Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T13:23:36Z","board_verified":false,"closed_at":"2026-10-17T13:23:36Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are\nCarefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.\nFor our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.\nThis is a unionized position under CUPE 4999.\nThis is a full-time, temporary float position with the Allied Health desk.\nHours are 8:00 a.m. - 4:00 p.m. with a fair share of weekends.\nThe length of term is October 2026 - May 2027, or until the return of the incumbent.\nOverview\nThe Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications with clients, service providers, and others. users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved.\nResponsibilities\nSchedules service providers for client visits in areas assigned by the manager.\nProvides work schedules to staff that meet client needs and maximize continuity of care.\nKeeps up to date with daily changes such as staff availability, changes in client service authorizations and/or care plans\nEnsures client and service provider information is accurate and up to date in the scheduling database\nProvides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and Supervisors, clients, and customers\nVerifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department\nVerifies payroll information for field staff in a timely manner ensuring the accuracy of hours, mileage, stats, and premiums.\nContacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates\nWorks collaboratively as part of a team willing to assist others and mentor new staff\nContributes to the principles of customer-focused service and continuous quality improvement\nFunctions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards\nQualifications\nDiploma or Degree from an accredited College or University\nPrevious scheduling experience preferred\nExperience using database software and Microsoft Office Suite\nAccurate and efficient computer data-entry skills\nKnowledge of medical terminology is considered an asset\nDemonstrated problem-solving skills\nExcellent interpersonal skills\nProven ability to manage coinciding demands, and demonstrated flexibility to adjust priorities to meet changing demands and circumstances\nAbility to respond appropriately in pressure situations with a calm and professional demeanor\nAbility to plan, organize and coordinate activities\nMust be able to work independently and within a team\nExcellent communication skills, both verbal and written\nWhat We Offer\nCompetitive wages \nDefined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)\nEmployee Group Benefit Plan\nPremiums for evening and weekend shifts\nPaid Travel and time\nPaid Orientation\nPaid professional development and training\nEmployee Assistance Program\nEDI Statement\nCarefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. 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