{"id":3697532,"url":"https://alion.io/job/zaden-technologies-deputy-program-manager-service-delivery-manager","title":"Deputy Program Manager / Service Delivery Manager","company":{"id":685246,"name":"Zaden Technologies","domain":"zadentech.com","url":"https://alion.io/company/zadentech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":355,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":145000,"max":168000,"currency":"USD","period":"year","gross":null,"usd_annual":168000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-11-03T13:47:46Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-14T18:55:14Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About Zaden Technologies\nZaden Technologies is a defense technology company based in Huntsville, Alabama. We build AI, DevSecOps and digital engineering products and put them to work for DoD customers.\nRun day-to-day service delivery for a Defense Health Agency test infrastructure program, from tickets and SLAs to change control.\nYou'll support a new Defense Health Agency program. This position is contingent upon contract award, and the start date will align with the program start.\nWhat you'll do:\nServe as service delivery manager under the Program Manager and back them up when they're out\nRun IT service management: ticket queues, service levels, account provisioning and the change board\nTrack performance measures and build the monthly reports the government reviews\nCoordinate the infrastructure, platform and cyber leads so test events land on schedule\nLead customer experience and service improvement work\nMust have:\n7 or more years in IT service delivery or project management, including 3 leading a team\nExperience running an ITSM process (incident, request, change) against service levels\nExperience supporting a DoD or federal customer\nU.S. citizenship and the ability to obtain and keep the background investigation DHA designates for this position\nNice to have:\nPMP or ITIL certification\nExperience with Jira Service Management\nAn active Secret clearance or higher\nLocation: Chantilly, Virginia, on site at the test center, with work at the Ashburn, Virginia data center as needed.\nCitizenship: U.S. citizenship is required for the investigation this role needs. Zaden's FSO verifies investigation status.\nPay range: $145,000 to $168,000 per year for Chantilly, Virginia.\nQuestions about this role? Email .\nHow we use AI in hiring\nZaden uses AI tools to help organize and prioritize applications. People review every application and make every hiring decision. To ask about an accommodation or about how your application was reviewed, email .\nIf you need an accommodation to apply or interview, email  and a person will help.\nEqual opportunity\nZaden Technologies is an equal opportunity employer. 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