{"id":1744821,"url":"https://alion.io/job/zaelab-senior-director-client-partner","title":"Senior Director, Client Partner","company":{"id":1899,"name":"Zaelab","domain":"zaelab.com","url":"https://alion.io/company/zaelab","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":138000,"max_usd":249000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1107},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest-Assured","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false},{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-20T10:25:47Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Zaelab is a digital consultancy focused on helping B2B organizations transform the way they sell, serve, and operate. We partner with complex manufacturers, distributors, and enterprise brands to solve meaningful business challenges through commerce, CPQ, CRM, and digital transformation.\nWe work across technologies including ServiceNow, commercetools, SAP, BigCommerce, and other leading platforms. We’re a distributed, fast-moving team that values ownership, collaboration, and people who are comfortable turning complexity into action.\nAbout the Role\nWe’re looking for a Senior Director, Client Partner to own and grow a portfolio of strategic enterprise clients representing approximately $15-20M in annual revenue.\nThis is a senior commercial and client leadership role with end-to-end accountability for the health and growth of the portfolio. You’ll own client relationships, revenue and margin performance, forecasting, renewals, and account growth while identifying new opportunities across existing relationships.\nYou’ll also build and lead the team supporting the portfolio, developing Client Partners and other account leaders while establishing scalable account management practices as Zaelab continues to grow.\nThis is not a purely executive or oversight role. We’re looking for someone who enjoys being close to the work - building account plans, shaping opportunities, developing SOWs, navigating difficult client conversations, and partnering directly with delivery and solution leaders.\nYou’ve likely already operated as a Client Partner, Managing Director, Senior Director, or similar leader within a consultancy, agency, or systems integrator and have personally owned a portfolio of this scale.\nWhat You’ll Own\nClient Portfolio & Growth\nOwn the overall performance of a $15-20M portfolio of strategic enterprise accounts, including revenue, margin, forecasting, renewals, and growth.\nSet annual account and portfolio targets and maintain a clear, accurate view of performance against them.\nProtect and grow existing client relationships while identifying opportunities to expand Zaelab’s footprint.\nBuild pipeline across existing accounts through new SOWs, retainers, change orders, and multi-phase transformation programs.\nIdentify whitespace within accounts and partner with Sales, Solutions, and Practice leadership to turn opportunities into executable plans.\nDevelop strong Account Growth Plans for strategic clients and ensure they translate into measurable action.\nClient Leadership\nServe as a trusted executive partner to client stakeholders across VP, SVP, and C-suite levels.\nDevelop a deep understanding of each client’s business, priorities, challenges, and long-term transformation goals.\nBuild multi-year digital roadmaps that connect technology investments to meaningful business outcomes.\nEstablish a consistent rhythm of executive engagement, QBRs, and annual planning across the portfolio.\nOwn client escalations and bring the right people together to resolve issues quickly and constructively.\nNavigate challenging conversations around scope, delivery, performance, and commercial expectations while protecting long-term relationships.\nAccount Strategy\nTranslate complex client challenges into opportunities where Zaelab can create measurable value.\nConnect digital and technology investments to outcomes such as revenue growth, operational efficiency, cost reduction, and improved customer experiences.\nDevelop compelling business cases and executive-level recommendations.\nBring Zaelab’s broader capabilities into client conversations, expanding relationships beyond the services or platforms they have historically purchased.\nStay ahead of client priorities and proactively identify where Zaelab can support what comes next.\nTeam Leadership\nBuild and lead the team supporting your portfolio, including Client Partners, engagement and delivery leaders, and account operations resources.\nDevelop Client Partners who own individual accounts, setting clear expectations around account strategy, forecasting, growth, and client health.\nOwn hiring, staffing, and performance management across the team.\nCoach and develop team members while creating repeatable account management practices that can scale with the business.\nBuild a culture of accountability, transparency, and strong client ownership.\nZaelab Leadership\nPartner closely with Delivery, Sales, Solutions, and Practice leadership to align client strategy with execution.\nContribute to Zaelab’s go-to-market strategy across B2B manufacturing, distribution, and industrial sectors.\nHelp evolve and scale our Client Services organization, processes, and operating model.\nParticipate in Client Services leadership planning, including budgeting, hiring, capacity planning, and strategic priorities.\nWhat Success Looks Like\nWithin your first 12 months, you will:\nRetain and strengthen the existing client portfolio while delivering against annual revenue and margin targets.\nEstablish clear Account Growth Plans across all strategic accounts.\nBuild and advance a healthy pipeline of expansion opportunities.\nStrengthen Zaelab’s executive relationships across key clients.\nEvaluate, hire, and develop the core team needed to support the portfolio.\nEstablish a consistent operating rhythm across account planning, forecasting, client health, QBRs, and growth.\nCreate greater visibility and predictability around the performance and future potential of the portfolio.\nRequirements\n12+ years of experience in management consulting, digital consulting, systems integration, or technology professional services.\nAt least 3 years of direct responsibility for a portfolio or strategic accounts representing approximately $15-20M in annual revenue.\nA demonstrated track record of growing enterprise accounts through expansion, new SOWs, and multi-year programs - not simply maintaining existing business.\nExperience building and leading high-performing client or account teams, including hiring, staffing, coaching, and performance management.\nStrong experience working with manufacturing, distribution, industrial, or similarly complex B2B organizations.\nExperience selling and/or delivering engagements involving at least one of the following areas: ServiceNow, composable commerce, Customer-to-Cash, or Quote-to-Cash.\nStrong commercial judgment and the ability to connect client business challenges to technology and consulting opportunities.\nConfidence operating with senior client stakeholders and navigating complex conversations around scope, performance, priorities, and investment.\nA hands-on leadership style and willingness to move between executive strategy and the details required to move an account forward.\nAbility to travel within North America up to 25% for client, team, and company events.\nEven Better If You Have:\nExperience with ServiceNow solutions, particularly CPQ, CRM, Field Service Management (FSM), or Sales and Order Management (SOM).\nFamiliarity with commerce platforms such as commercetools, Salesforce Commerce Cloud, Shopify, SAP Commerce, or BigCommerce.\nExisting relationships with VP and C-suite leaders within manufacturing, distribution, or industrial organizations.\nExperience helping build or scale a Client Services, Account Management, or Client Partner function within a growing consultancy.\nBenefits\nWhy you’ll love working here:\nUnlimited Vacation/PTO\nFull Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)\nFully remote and distributed teams\nPaid Parental Leave\nOngoing training and education opportunities\n0% Bureaucracy Culture - Focus is on responsibilities, not title\nLike what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.\nZaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use Certn to confirm the identity and employment eligibility of all new USA hires.\nPlease rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information LINK As part of our hiring process, AI-based tools are used to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.","description_format":"text","description_chars":8883,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Company events","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Chemical Engineering","AI Agents","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-03T05:13:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.777,"p_room":0.9,"age_days":18,"expected_fill_days":29,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zaelab-senior-director-client-partner","json_url":"https://alion.io/job/zaelab-senior-director-client-partner.json","meta":{"generated_at":"2026-10-20T12:56:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1899},"rest":"https://alion.io/mcp/rest/get_company?id=1899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzaelab-senior-director-client-partner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzaelab-senior-director-client-partner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzaelab-senior-director-client-partner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zaelab-senior-director-client-partner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzaelab-senior-director-client-partner"}]}