{"id":3972100,"url":"https://alion.io/job/zafin-cloud-operations-engineer-ii","title":"Cloud Operations Engineer II","company":{"id":19452,"name":"Zafin","domain":"zafin.com","url":"https://alion.io/company/zafin","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-09T06:03:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"AWS","optional":true},{"name":"Datadog","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-11-09T15:08:51Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:56:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.\nOur portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.\nHeadquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.\nWhat is the opportunity?\nAs a Cloud Operations Engineer III at Zafin, reporting to the Manager, Cloud Operations, you will be responsible for deploying, managing, and optimizing our SaaS cloud infrastructure and applications, ensuring reliability, security, scalability, and high availability.\nWorking closely with Engineering, DevOps, and Operations teams, you will automate deployments, troubleshoot production issues, support disaster recovery, and drive operational improvements while promoting best practices in cloud security, release management, and Site Reliability Engineering (SRE).\nWhat will you do?\nBuild, deploy, manage, and maintain Zafin's SaaS environments, including the underlying cloud infrastructure and application stack, ensuring high availability, scalability, reliability, and security.\nManage cloud infrastructure and application deployments, primarily within Microsoft Azure environments, including Azure Kubernetes Service (AKS), Azure Networking, and Azure Security services.\nDesign, develop, maintain, and optimize automated deployment processes and CI/CD pipelines using Azure DevOps and related technologies.\nImplement and manage Infrastructure as Code (IaC) using Terraform, Ansible, and other infrastructure automation technologies to ensure consistent and scalable deployments.\nPerform periodic infrastructure and application maintenance, including rolling updates, patch management, AKS upgrades, certificate management, and environment configuration updates.\nProvide Business-as-Usual (BAU) operational support, proactively troubleshooting environment-related issues, identifying root causes, and implementing sustainable resolutions.\nMonitor cloud infrastructure, application performance, system health, and operational metrics using tools such as Azure Monitor, Log Analytics, Prometheus, and Grafana.\nTroubleshoot complex infrastructure, deployment, networking, application, and production incidents, conducting root cause analysis (RCA) and implement corrective and preventive measures.\nApply Site Reliability Engineering (SRE) principles and industry best practices to improve system resilience, service availability, operational efficiency, and incident response.\nWork with Docker, Kubernetes, and OpenShift to support containerized application deployments, orchestration, and operational management.\nManage and troubleshoot cloud networking and security configurations, including Firewalls, Web Application Firewalls (WAF), Network Security Groups (NSGs), VPNs, Private Endpoints, DNS, and Load Balancers.\nSupport application security and infrastructure protection using Microsoft Azure security services and cloud security best practices.\nSupport disaster recovery processes, including environment recovery, operational readiness, and business continuity planning.\nDevelop and maintain infrastructure automation scripts using Bash, Python, PowerShell, or similar scripting technologies.\nCollaborate with Engineering, DevOps, and Operations teams to define and promote industry’s best practices in deployment automation, release management, and operational support.\nAct as a subject matter expert for Zafin's SaaS environments, providing technical guidance and supporting knowledge sharing across teams.\nIdentify and implement operational improvements in day-to-day activities, deployment processes, infrastructure management, and incident resolution to improve team efficiency.\nOptimize cloud infrastructure performance, resource utilization, operational costs, and service reliability.\nSupport application servers and database environments, including JBoss, WildFly, and PostgreSQL, as part of infrastructure and application operations.\nManage production incidents, issue triaging, resolution, and escalation in accordance with IT Service Management (ITSM) standards.\nMaintain operational documentation, deployment procedures, incident resolution records, technical runbooks, and knowledge repositories.\nProvide roster-based production support, including on-call responsibilities, offshore support coordination, and support across multiple time zones.\nCommunicate proactively with internal and external stakeholders regarding infrastructure changes, maintenance activities, incidents, releases, and operational improvements.\nEnsure timely follow-up, ownership, and resolution of assigned operational activities, while keeping relevant stakeholders informed through designated communication channels.\nContinuously evaluate emerging cloud technologies, tools, and best practices to enhance infrastructure reliability and operational excellence.\nWhat do you need to succeed?\nMust have\nBachelor's degree or postgraduate qualification in Computer Science, Information Technology, Engineering, or related discipline, or equivalent practical experience.\n6-10 years of experience in cloud operations, infrastructure deployment, application maintenance, DevOps, Site Reliability Engineering, or related technical roles.\nStrong hands-on experience with Microsoft Azure, including infrastructure deployment, administration, maintenance, troubleshooting, and application security using Azure services.\nStrong expertise in Azure Kubernetes Service (AKS), Azure Networking, and Azure Security services.\nSolid understanding of cloud computing concepts, cloud infrastructure architecture, scalability, high availability, reliability, and security.\nStrong hands-on experience with Docker and Kubernetes, including container administration, orchestration, deployment, and troubleshooting.\nProven experience with Terraform and Infrastructure as Code (IaC) practices, including infrastructure provisioning, automation, and configuration management.\nExperience designing, developing, implementing, and supporting CI/CD pipelines using Azure DevOps.\nStrong working knowledge of Linux administration, including system maintenance, configuration, performance monitoring, and troubleshooting.\nProficiency in automation and scripting using Bash, Python, PowerShell, or similar scripting languages.\nStrong understanding of Site Reliability Engineering (SRE) principles, cloud security, incident response, infrastructure reliability, and operational excellence.\nExperience with monitoring, logging, alerting, and observability platforms such as Azure Monitor, Log Analytics, Prometheus, and Grafana.\nStrong understanding of cloud networking concepts and technologies, including Firewalls, WAF, NSGs, VPNs, Private Endpoints, DNS, and Load Balancers.\nPractical experience with Azure application security, access management, network security, and secure infrastructure deployment practices.\nGood knowledge and hands-on experience with JBoss, WildFly, and PostgreSQL.\nExperience performing infrastructure upgrades, AKS upgrades, rolling updates, patch management, certificate management, and deployment troubleshooting.\nProven experience in production incident management, root cause analysis (RCA), issue triaging, and operational support.\nStrong understanding of IT Service Management (ITSM) standards, including incident, problem, and change management processes.\nExperience supporting disaster recovery processes, business continuity, and infrastructure resilience.\nStrong diagnostic and troubleshooting capabilities, including the ability to investigate complex cloud infrastructure, networking, application, and production issues.\nExperience working with cross-functional Engineering, Development, DevOps, and Operations teams to support reliable application deployments.\nStrong analytical, problem-solving, and organizational skills, with the ability to prioritize multiple tasks and work independently in a fast-paced environment.\nExcellent written and verbal communication skills, with the ability to clearly articulate technical issues, solutions, and operational updates to internal and external stakeholders.\nStrong ownership, accountability, proactive communication, and follow-through on assigned responsibilities.\nAbility to provide customer-facing troubleshooting support and effectively communicate during incidents, releases, and infrastructure changes.\nWillingness to learn and adapt to new cloud technologies, tools, and operational practices.\nFlexibility to participate in scheduled on-call and roster-based support, including offshore hours, multiple time zones, and weekends when required.\nNice to have\nExperience with additional cloud platforms such as AWS or Google Cloud Platform (GCP).\nExperience with Ansible or other infrastructure automation and configuration management technologies.\nExperience with advanced observability platforms such as Datadog, AWS CloudWatch, or equivalent monitoring solutions.\nFamiliarity with cloud infrastructure cost optimization, capacity planning, and resource utilization.\nExperience supporting enterprise SaaS applications and mission-critical platforms in production environments.\nExposure to highly regulated industries, particularly banking or financial services.\nExperience supporting globally distributed Engineering and Operations teams.\nExperience with high-availability architecture, disaster recovery testing, and infrastructure resilience planning.\nExperience facilitating technical discussions, incident reviews, root cause analysis sessions, and knowledge-sharing activities.\nProfessional certifications such as:\nMicrosoft Certified: Azure Administrator Associate\nHashiCorp Certified: Terraform Associate\nCertified Kubernetes Administrator (CKA)\nKey Performance Indicators (KPIs)\nSpecific KPIs will be established by the Manager, Cloud Operations, through periodic goal-setting discussions. Key expectations include:\nDemonstrating clarity in written and verbal communication.\nTaking a proactive approach to operational responsibilities and issue resolution.\nEnsuring consistent follow-up and follow-through on assigned tasks and incidents.\nDelivering assigned activities and deployment milestones on time.\nDemonstrating effective client-facing communication and presentation skills.\nProviding timely and proactive updates to team members and stakeholders through designated communication channels.\nCollaborating effectively across teams to resolve issues and improve operational efficiency.\nMaintaining accountability and ownership of production incidents, infrastructure changes, and operational deliverables.\nAdditional Job Details\nVacancy Status: Open Position to Be Filled\nExpected Salary Range: CAD 85K - 100K\nMode of Work: Hybrid\nUse of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.\nWhat's in it for You?\nAt Zafin, you'll join a culture that values diversity, teamwork, and high-quality work, with opportunities for professional growth and career advancement.\nWe invest in our people through a comprehensive rewards program that supports your health, financial well-being, and work-life balance, including:\nCompetitive salaries and annual bonus opportunities\nFully company-paid health benefi...","description_format":"text","description_chars":13385,"description_truncated":true,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Generous vacation","Insurance coverage","Paid volunteering days"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-11-09T16:31:25Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 8","filings_12m":8,"filings_prev_12m":4,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage; Global Talent Stream","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":5}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early"],"computed_at":"2026-11-09T22:14:42Z"},"pay":null,"html_url":"https://alion.io/job/zafin-cloud-operations-engineer-ii","json_url":"https://alion.io/job/zafin-cloud-operations-engineer-ii.json","meta":{"generated_at":"2026-11-09T22:14:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19452},"rest":"https://alion.io/mcp/rest/get_company?id=19452"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzafin-cloud-operations-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzafin-cloud-operations-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzafin-cloud-operations-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zafin-cloud-operations-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzafin-cloud-operations-engineer-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3972100}},{"tool":"search_jobs","arguments":{"company":"zafin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3972100},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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