{"id":2547291,"url":"https://alion.io/job/zafin-cloud-support-analyst-iiiii","title":"Cloud Support Analyst II/III","company":{"id":19452,"name":"Zafin","domain":"zafin.com","url":"https://alion.io/company/zafin","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-06-26T16:43:06Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T13:05:00Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":110},"description":"Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.\nOur portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.\nHeadquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.\nWhat’s the Opportunity?\nThe Cloud Support Analyst III is a senior techno-functional support professional who diagnoses and resolves complex application issues across production and non-production environments. By developing deep expertise in assigned products, including their features, integrations, and operating environments, the analyst serves as a subject matter expert for clients and internal teams. The role partners with clients, business stakeholders, engineering teams, and implementation partners to support incident resolution, integration testing, deployments, configuration, enhancements, and operational improvements. It also strengthens team capability by identifying knowledge gaps, leading regular knowledge reviews, and ensuring support documentation remains accurate, accessible, and up to date.\nWhat Will You Do?\nBuild and maintain deep knowledge of assigned products, including their functions, features, integrations, configurations, and dependencies.\nServe as the subject matter expert for assigned products, advising clients, support teams, and cross-functional stakeholders.\nIdentify knowledge gaps through incident trends, case reviews, and operational feedback; coordinate knowledge-sharing sessions and keep documentation current.\nDeliver senior-level techno-functional production support for complex client and system issues.\nInvestigate production and non-production issues by reproducing problems, analyzing application and system logs, reviewing database records, and identifying root causes.\nSupport client integration testing, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and contribute as an implementation consultant when needed.\nSupport application deployments, release validation, parameter configuration, and environment readiness, particularly in Microsoft Azure-hosted environments.\nEngage regularly with clients to understand issues, communicate findings and progress, manage expectations, and provide clear resolution guidance.\nCollaborate with Product, Engineering, Implementation, Cloud Operations, and other stakeholders to deliver timely resolutions and sustainable corrective actions.\nIdentify recurring issues and recommend automation, monitoring, process, and product improvements that reduce operational risk and strengthen support effectiveness.\nLead complex investigations, coordinate support engagements, and mentor analysts through technical guidance and knowledge transfer.\nMaintain accurate incident records, troubleshooting evidence, root-cause analyses, resolution steps, and reusable knowledge articles.\nAutomate appropriate support activities and use approved AI-assisted tools responsibly by validating outputs and protecting business data.\nCollaborate with teams and provide support during offshore hours and across multiple time zones, as required.\nWhat Do You Need to Succeed?\nMust Haves\nPost-secondary education in Computer Science, Information Technology, Information Management, Engineering, or a related field-or equivalent practical experience.\nStrong knowledge of enterprise application support, incident and problem management, client integrations, and software release processes.\nCommitment to continuously expanding knowledge of assigned products and cloud-supported environments.\nExperience providing techno-functional production application support, with a strong understanding of product functions and features.\nExperience supporting client integration testing, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and contributing to an implementation consulting capacity.\nExperience reproducing and troubleshooting issues in production and non-production environments, analyzing logs, and identifying root\nExperience with application deployments and parameter configuration; Microsoft Azure deployment experience is strongly preferred.\nExperience engaging directly with clients and coordinating issue resolutions across technical and business stakeholders.\nExperience supporting enterprise and cloud-based systems in Microsoft Azure, AWS, or Google Cloud Platform (GCP)\nHands-on experience with Unix/Linux environments and command-line troubleshooting.\nStrong SQL and database-query skills, with experience using Oracle, PostgreSQL, and/or MySQL.\nAbility to analyze applications, integration, database, and system logs to isolate faults and determine root\nWorking knowledge of application deployment, release validation, environment configuration, parameter management, and troubleshooting integration.\nUnderstanding of cloud-hosted application architecture and operational support, preferably within Microsoft Azure.\nAbility to clearly document technical findings, recovery steps, root causes, and preventive actions.\nNice to Have\nCertification in Microsoft Azure or another cloud technology.\nKnowledge of Java or another programming/scripting language.\nExperience automating repeatable support, monitoring, deployment, or diagnostic processes.\nExperience with observability, log-analysis, monitoring, or IT service-management tools.\nMinimum Required Behavioral / Soft Skills \n\nStrong verbal and written communication skills, with the ability to explain technical issues clearly to clients and internal stakeholders.\nProfessional client-facing presence and confidence in frequent client interactions.\nStrong ownership, analytical thinking, structured troubleshooting, and attention to detail.\nAbility to lead complex investigations, coordinate across teams, and drive issues through resolution.\nProactive knowledge sharing, mentoring, collaboration, and follow-through.\nAbility to manage competing priorities in a fast-paced environment and support multiple time zones when required.\nAbility to influence without direct authority and build credibility as a product SME.\nAbility to identify capability gaps and organize practical knowledge-transfer activities.\nContinuous-improvement mindset focused on client experience, service quality, and operational efficiency.\nAdditional Job Details\nVacancy Status: Open Position to be Filled\nExpected Salary Range: CAD 70,000 - 90,000\nMode of Work: Hybrid\nUse of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.\nWhat’s in It for You?\nAt Zafin, you’ll join a culture that values diversity, teamwork, and high-quality work, with opportunities for professional growth and career advancement. We invest in our people through a comprehensive rewards program that supports your health, financial well-being, and work-life balance, including:\nCompetitive salaries and annual bonus opportunities\nFully company-paid health benefits\nGenerous vacation, holidays, and paid volunteering days\nRRSP matching\nEmployer-paid insurance coverage\nWellness resources and extensive paramedical benefits\nExplore career opportunities and learn more about life at Zafin at zafin.com/careers.\nAccessibility\nZafin welcomes applications from people with disabilities and provides accommodations upon request at any stage of the selection process.\nApplicant Privacy\nZafin is committed to protecting applicants’ personal information throughout the recruitment process. To learn how we collect, use, store, retain, and disclose your information, please review Zafin’s Privacy Notice.\nBy submitting an application, you consent to the processing of your personal information as described in the Privacy Notice.\nWhat’s in it for you\nJoining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers\nZafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. \nZafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. 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