{"id":2128855,"url":"https://alion.io/job/zafran-security-project-manager-customer-success","title":"Project Manager, Customer Success","company":{"id":177893,"name":"Zafran Security","domain":"zafran.io","url":"https://alion.io/company/zafran-security","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":739},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Jira","optional":false},{"name":"Monday.com","optional":false},{"name":"Notion","optional":false},{"name":"Slack","optional":false},{"name":"Claude","optional":true}],"status":"live","first_seen_at":"2026-10-08T23:25:46Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T18:13:19Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Description:\nZafran is looking for an experienced Project Manager, Customer Success to join our expanding team. As our Customer Success team scales, we need someone to help it run smarter and deliver for our most important customers. Reporting to the Manager of Customer Success Strategy, the Project Manager will split their time between two areas. About half of the role is managing strategic customer projects, partnering with our TAMs to keep high-visibility deployments and enterprise initiatives on track. The other half is driving projects that improve how Customer Success works: streamlining processes, automating manual work, and rolling out new CS initiatives across the organization.\nAbout Zafran:\nOur Mission: To stop the exploitation of vulnerabilities, everywhere.\nWhat makes us different: In a world where AI-enabled attackers weaponize vulnerabilities within minutes, the old scan-and-patch-everything model no longer holds. Zafran's Exposure Graph continuously maps every vulnerability across your hybrid environment, chains exploitability through real attack paths and proves 90% of \"critical\" vulnerabilities can't actually reach you. It then neutralizes the real 10% using your compensating controls and safely remediates only where it matters.\nWho’s behind us: Zafran is backed by Menlo Ventures, Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations.\nWe’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!\nWhat you will do:\nManage strategic customer projects, such as high-visibility deployments, large enterprise rollouts, and executive engagements, partnering with Solution Architects and TAMs to drive plans, timelines, and stakeholders from kickoff through delivery.\n\nLead projects that strengthen how the Customer Success team operates, from identifying gaps in current workflows to designing and implementing better ones.\n\nDrive the rollout of new Customer Success initiatives, including planning, stakeholder alignment, enablement, and tracking adoption after launch.\n\nIdentify opportunities to automate manual or repetitive work across the customer lifecycle, and partner with GTM Ops, Engineering, and system owners to build and implement those automations.\n\nWork across the organization (Sales, Product, Engineering, Support, Marketing, and Finance) to streamline cross-functional handoffs and make sure Customer Success has what it needs to deliver for customers.\n\nBuild and maintain playbooks, templates, and documentation that help the Solution Architect, Support and TAM teams work consistently and scale effectively.\n\nManage project plans, timelines, and dependencies for multiple internal initiatives at once, keeping stakeholders informed with clear status updates and reporting.\n\nMeasure the impact of process changes and new programs, and use that data to recommend further improvements.\n\nAct as a trusted partner to Customer Success leadership, helping prioritize the initiatives that will have the biggest impact on the team and on customers.\n\nRequirements:\n5+ years of project or program management experience, ideally in a B2B SaaS or customer-facing environment.\n\nExperience supporting Customer Success, Professional Services, or Technical Account Management teams.\n\nA proven ability to manage several projects at once without losing sight of details or deadlines.\n\nStrong written and verbal communication skills, with comfort presenting to both internal teams and customers.\n\nFluency with project management and collaboration tools (such as Jira, Asana, Monday.com, Notion, or Slack) and a CRM like Salesforce; familiarity with Zendesk is a plus.\n\nEnough technical curiosity to understand the product and hold your own in conversations with engineers and technical customers; familiarity with cybersecurity is a strong plus.\n\nA process-minded approach: you notice what’s being done manually or inconsistently and build a better way.\n\nCalm, organized, and proactive under pressure, with good judgment about when to escalate.\n\nA customer-first mindset and a genuine interest in helping customers succeed.\n\nPMP or similar certification is a plus but not required.\n\nAt Zafran, people matter! We provide a robust benefits program that includes flexible PTO, health insurance plans (medical, dental, vision), a monthly stipend for phone and internet, 401k, flexible spending account, and a home office stipend when joining!\nWe also provide access to frontier AI models, including Claude, so every employee can work smarter, move faster, and build an AI-first career from day one.\nAt Zafran, we’re proud to be an equal opportunity employer. We believe the best teams are built by people who think differently, come from all kinds of backgrounds, and aren’t afraid to challenge the status quo. We welcome everyone across race, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, and veteran status, because what matters most is what you bring to the table.\nIf you’re curious, fun, and someone who gets things done, we’d love to meet you","description_format":"text","description_chars":5305,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-09T00:49:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":11,"expected_fill_days":74,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zafran-security-project-manager-customer-success","json_url":"https://alion.io/job/zafran-security-project-manager-customer-success.json","meta":{"generated_at":"2026-10-20T20:03:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177893},"rest":"https://alion.io/mcp/rest/get_company?id=177893"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzafran-security-project-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzafran-security-project-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzafran-security-project-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zafran-security-project-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzafran-security-project-manager-customer-success"}]}